LAVANYA POSHAVENA

Managing Auto and Personal Loans, Disbursing Loan
applications.
Liaising with AML (Anti Money Laundering) ops and KYC
(Know Your Customer) team to verify discrepancies of
data’s if any.
Handling documents and updating on system as per
standard procedures and liaising with loan officers for final
loan disbursements

Managing Escrow accounts which are regulated by RERA, Dubai
Land Department.
Ensuring compliance of RERA Laws by the Project Management
Companies and Developers
Managing Escrow payments though banking application with
proper documents in line with the approved budgets and Laws.
Managing approved Budgets, Account opening and closure of regulated Escrow accounts as per RERA guidelines & Banks compliance policies.
Maintaining internal trackers and Reporting's and Audits.

Managing Life Insurance operations with life advisors and
Insurance providers.
Responsible for policy changes, premiums- Credit-card
Mandate, Direct debit set up, Cheque’s request and online
transfer fund allocation.
Managing orphan policies, lapsed cases and reinstatement of
the plan.
As Finance support officer responsible for Bills payables and
receivables, sales report.

Improved client satisfaction by promptly addressing and resolving service issues.

Managing end to end financial operations and
administration. Responsible for Payables and receivables,
VAT Filing.
Maintain Profit & Loss and Balance Statements and sales
Reports.

Signing on new clients and helping them through the
onboarding process for Global Commercial Portals
Authorizing Commercial Loans and renewing the client
accounts with new interest rates. Processing deposits,
payments, and withdrawals.
Preparing reference letters and Credit Information Letters
on request of customer.
Resolving client queries and complaints.
Identifying the pain areas of the process and updating
the same in reports.
Cross train other team members and audit the
transactions done by new processors.