Summary
Overview
Work History
Education
Skills
Career
References
Personal Information
Timeline
Generic

Lavanya Sadasivam

Dubai

Summary

A well-presented individual able to lead teams with an ambition to be a great manager with a history of meeting company goals utilizing consistent and organized practices. Passionate and fully aware of all aspects in employee management, training, customer service. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. As inspirational leader having the willingness and looking forward to get into management position that offers professional challenges.

Overview

6
6
years of professional experience

Work History

MANAGER

Kovai Sun Kitchen Equipments
Coimbatore, India
11.2021 - 01.2024
  • Responsible for the quality of work carried out and performs inspection on the orders coming in and getting delivered before allotted timeframe.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Controlling the quality of repairs.
  • Communicating with the customers regarding the products we are manufacturing and manage taking in the orders.
  • Managing and providing employee's salaries.

SELLER SUPPORT ASSOCIATE

Sutherland Global Services
Chennai, India
06.2021 - 11.2021
  • Providing support to Amazon Sellers with marketplace such as US, Canada and Mexico.
  • Identified and addressed vendor concerns related to orders, payments, returns, subscriptions, account type and working with development teams to achieve resolution.
  • Collaborated with cross-functional teams to address seller concerns and improve support processes.
  • Handling seller's account internally, educate them on seller central page and maintaining good rapport with the sellers over call and email.
  • Tools used - Amazon Workspace (AWS)

ADMINISTRATOR

Covid19 Vaccination Centre
United Kingdom
12.2020 - 03.2021
  • Involved in vaccination administration with hospital & vaccine center fetching patient's confidential details for the purpose of entering their vaccination get synchronized with their primary care records with NHS.
  • Organizing the clinic according to the appointments booked for the day.
  • Recognizing and understanding patient's barrier and handling with care.

ASSISTANT MANAGER

Salisbury Avenue Surgery
United Kingdom
02.2020 - 03.2021
  • Assisting manager in assigning shifts and managing working hours of all employees.
  • Training the new comers with all the front desk work and their duties.
  • Unique specialization in repeating prescriptions to our registered patients following NHS & CCG guidelines and surgery's (clinic's) protocol, amending the medication changes in EMIS web suggested by the hospital/consultants.
  • Organizing medical appointments by valuing patients request according to their health condition.
  • Solving patient's day to day queries, triage by explaining the system.
  • Managing difficulties in communicating with patients from different health condition - physically & mentally, various countries/regions and different languages.

ASSISTANT MANAGER

Yaal Restaurant
United Kingdom
10.2019 - 09.2020
  • Responsible for the day to day running of the restaurant, working alongside the team to achieve the target
  • Managing the first impressions of the brand
  • Setting objectives, policies and procedures
  • Monitoring the appearance, standards, performance of all staff members and conducting regular staff review meetings
  • Maintaining the good communication for the betterment of the team.

WAITRESS

Yaal Restaurant
United Kingdom
02.2019 - 09.2019
  • Strong customer service skills including assessing customer needs, adhering to quality standards, providing customer satisfaction, and making the proper adjustments or corrections.

CREW MEMBER

McDonald's Cutty Sark
United Kingdom
12.2018 - 03.2019
  • Taking orders as per the system, processing and delivering
  • Provided customer satisfaction in all ways possible and in friendly approach
  • Worked in kitchen as well, maintained the strict time frame for assigned duties
  • Resolved customer's complaints quickly and efficiently.

PAGINATOR & PROOF READING

Personiv
Coimbatore, India
09.2017 - 05.2018
  • Multi-tasking in setting a page using the ad, listings, and designing page layout for the purpose of customer in yellow page directory
  • Proof checking before the shipment of books
  • Achieved zero percentage of error markings.

Education

MBA International Business -

University of Greenwich
London, United Kingdom
11.2020

B.SC. Information technology -

KG College of Arts And Science
Coimbatore, India
05.2017

HSC / Twelfth Grade (Biology Group) -

Vidyaa Vikas Matriculation And Higher Secondary School
Coimbatore, India
05.2014

GCSE / Tenth Grade -

YWCA Matriculation And Higher Secondary School
Coimbatore, India
05.2012

Skills

  • Business Development
  • Policy Implementation
  • Marketing
  • Workforce Management
  • Strategic Planning
  • Staff Training and Development
  • Cross-Functional Teamwork
  • Schedule Management
  • Business Analysis and Reporting
  • Managing Operations and Efficiency

Career

5+ years of work experience in management & different sectors over India and United Kingdom.

References

AVAILABLE UPON REQUEST.

Personal Information

  • Date of Birth : 20 December 1996
  • Languages Known : Tamil (R,W,S) English (R,W,S)
  • Nationality : Indian
  • Visa Status : Visit Visa


Timeline

MANAGER

Kovai Sun Kitchen Equipments
11.2021 - 01.2024

SELLER SUPPORT ASSOCIATE

Sutherland Global Services
06.2021 - 11.2021

ADMINISTRATOR

Covid19 Vaccination Centre
12.2020 - 03.2021

ASSISTANT MANAGER

Salisbury Avenue Surgery
02.2020 - 03.2021

ASSISTANT MANAGER

Yaal Restaurant
10.2019 - 09.2020

WAITRESS

Yaal Restaurant
02.2019 - 09.2019

CREW MEMBER

McDonald's Cutty Sark
12.2018 - 03.2019

PAGINATOR & PROOF READING

Personiv
09.2017 - 05.2018

MBA International Business -

University of Greenwich

B.SC. Information technology -

KG College of Arts And Science

HSC / Twelfth Grade (Biology Group) -

Vidyaa Vikas Matriculation And Higher Secondary School

GCSE / Tenth Grade -

YWCA Matriculation And Higher Secondary School

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Lavanya Sadasivam