Summary
Overview
Work History
Education
Skills
Languages
Timeline
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LAVEENA CAROLINE D'SOUZA

LAVEENA CAROLINE D'SOUZA

Abu Dhabi

Summary

Motivated and well-organized Patient Admin Supervisor with a proven track record of providing essential backup to key projects. Calm demeanor and meticulous attention to detail ensure tasks are completed to the highest standards and on time. Skilled in delivering quality administrative support consistently and implementing efficient office operations through hands-on staff management.

Overview

14
14
years of professional experience

Work History

Patient Admin Supervisor

NMC Specialty Hospital Abu Dhabi
03.2025 - Current
  • Trained new employees on policies, procedures, software applications.
  • Handled sensitive information by maintaining confidentiality per guidelines.
  • Established workflows, monitored productivity, and implemented performance improvements.
  • Enhanced morale through recognition programs, fostering a collaborative environment.
  • Improved inter-department communication via efficient information-sharing tools.
  • Managed office staff, providing training and support for smooth operations.
  • Evaluated performance with feedback sessions and set clear growth expectations.
  • Resolved issues with active listening, escalating major problems to manager.

Administrative Front office In-Charge

NMC Specialty Hospital Abu Dhabi
07.2017 - 03.2025
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Front Office Executive

NMC Specialty Hospital Abu Dhabi
08.2012 - 06.2017
  • Maintained strict compliance with security protocols while managing sensitive guest information confidentially and securely.
  • Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
  • Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
  • Assisted in training new front office team members, leading to increased productivity and efficiency.

Customer Support Executive

Mphasis an HP Company
01.2011 - 01.2012


  • Call various Home loan insurance agents or companies of USA in order to get renewal information on the policies of the clients.
  • Get adequate information about the coverage and the deductibles of the policy for renewal.
  • Check Mortgage company terms and conditions and the coverage they provide on different types of losses caused.
  • Perform data entry associated with the position and calculate the exact amounts to be paid by the Insurance Company or the agent.
  • Update job knowledge by studying new product descriptions and participating in educational opportunities.


Education

Bachelor of Computer Applications -

University of Mangalore
01.2011

Skills

  • Streamlining office operations
  • Financial administration
  • Analytical decision making
  • MS Office applications
  • Organizational leadership
  • Office management
  • Task delegation
  • Efficient workflow
  • Report preparation
  • Phone and email etiquette
  • Staff development and training
  • Team leadership
  • Goal setting
  • Clerical staff oversight
  • Teamwork and collaboration
  • Customer service

Languages

English
Hindi
Kannada
Konkani
Tulu

Timeline

Patient Admin Supervisor

NMC Specialty Hospital Abu Dhabi
03.2025 - Current

Administrative Front office In-Charge

NMC Specialty Hospital Abu Dhabi
07.2017 - 03.2025

Front Office Executive

NMC Specialty Hospital Abu Dhabi
08.2012 - 06.2017

Customer Support Executive

Mphasis an HP Company
01.2011 - 01.2012

Bachelor of Computer Applications -

University of Mangalore

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LAVEENA CAROLINE D'SOUZA