Lavi Verma
Dubai
Summary
Accomplished Assistant Manager at Papa John's Pizza, adept in customer service and money handling, enhanced store operations, and fostered team leadership. Demonstrated problem-solving skills, achieving significant accuracy in cash management. Proven track record in boosting sales and customer satisfaction at Malabar Gold & Diamonds, leveraging negotiation and decision-making abilities.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Papa John's Pizza
01.2023 - 05.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Senior Executive
Apparel Group
08.2021 - 09.2022
- Improved store ability to meet and exceed customer expectations with greet.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Contributed to team objectives in fast-paced environment.
Senior Sales Executive
Malabar Gold & Diamonds
03.2019 - 02.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Exceeded personal sales targets regularly by employing upselling techniques and suggesting complementary accessories during transactions.
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
Supervisor
Kalyan Jewellers
05.2013 - 04.2018
- Store opening and closing with following guideline.
- Maintained a visually appealing store environment through regular cleaning, organizing, and updating displays.
- Reduced shrinkage by implementing strict security measures and closely monitoring employee adherence to loss prevention guidelines.
- Enhanced customer satisfaction by providing personalized jewelry recommendations and styling advice.
- Mentored new employees in company policies, product knowledge, and sales strategies to maximize team performance.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
Bachelor of Arts - Arts
IGNOU University
India03-2013
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Orientation and training
- Negotiation
- Problem-solving
Timeline
Assistant Manager
Papa John's Pizza
01.2023 - 05.2024
Senior Executive
Apparel Group
08.2021 - 09.2022
Senior Sales Executive
Malabar Gold & Diamonds
03.2019 - 02.2021
Supervisor
Kalyan Jewellers
05.2013 - 04.2018
Bachelor of Arts - Arts
IGNOU University
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