Lavina Changlani
Travel Consultant
Dubai
Summary
To be associated with a firm, which offers career development opportunities and I can grow and contributes through my knowledge and skills. Motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with related experience and superior planning and management abilities.
Overview
6
6
years of professional experience
48
48
years of post-secondary education
Work History
Travel Consultant
RAYNA TOURISM LLC
Dubai
10.2021 - Current
- Research, explore and study different travel destination options
- Examine travel costs, customs, the weather, reviews, and other information on the destination.Suggest suitable travel options that best suite clients' needs
- Look into the demands and requirements of the clients
- Plan and organize travels
- Book tickets, reserve accommodation, organize rental transportation
- Educate clients and offer them helpful travel resources including maps, guides, and event programs
- Collect deposits and balances
- Promote a variety of services and products
- Continue to educate yourself on current business trends
- Attend meetings, conferences and other events
- Foster and uphold connections with Clients
Sr. Consultant
EPS Pty Ltd
Ahmedabad
09.2020 - 10.2021
- Provide customers with information about solar-powered equipment
- Provide detailed information about cost savings and energy incentives relating to solar products and equipment
- Gathering information to accurately identify the customer’s solar needs Conducting exit interviews
- Selecting solar energy products and systems to best suit the customer’s needs
- Reviewing designs for the customer’s solar installation
- Creating fully customized energy packagers for large-scale solar installations
- Providing customers with quotes, sales orders, shipping information, and tax credit information
- Following up on sales quotes from other members of the sales teams
- Completing sales order paperwork
- Generating potential leads for new accounts from existing customer as reference
Process Trainer
Dash Technology Inc
Ahmedabad
04.2019 - 09.2020
- Communicated with sales team to maintain firm grasp of training requirements.
- Provided subject matter expertise on all company offerings.
- Created unique materials to support training programs.
- Developed new and improved training programs to fit underserved areas.
- Trained recent graduates as well as experienced candidates in Process training
- Major part was to make new employees understand about the organization and process
- Lately started with Quality work
Product and Process Trainer
TechMahindra
Gandhinagar
08.2017 - 10.2018
- Working in the same role but had new experience of Telecom Industry
- Employees has to be trained to give the best customer service
- Vodafone and TechMahindra both are Brands serving best to their customers
- Train the employees on Soft-skills and make the people more confident
- Learnt different types of roles and level of redressal to resolve an issue
CSE & Trainer
Ascendum KPS Pvt Ltd, KPO Services
Ahmedabad
04.2016 - 08.2017
- Works with the Human Resources Department and others to develop an effective compliance training program, including appropriate introductory training for new employees as well as on job training for all employees
- Monitors the performance of the employees on a continuing basis, taking appropriate step to improve productivity
- Trainee employees on laws, regulations and company policies that apply to their day-to-day job responsibilities.
Education
Bachelor of Commerce -
Gujarat University
Higher Secondary Examination - undefined
St. Joseph Higher Secondary School
Airport Management Course - undefined
Jet Air Academy
Skills
Adaptive to changeManage time AccordinglyTeam PlayerStrong decision-making skills and the ability to take the leadTime management skillsProject multitaskingAble to communicate at all levelConflict managementStrong negotiationConsulting skillsOperations managementCOMPUTER PROFICIENCYOperating System: Windows 98, 2000, 2003 Server, Windows XP & Windows 7Tools: MS Office, Word, Excel, Power Point and OutlookE-Mailing tools: MS Outlook, Windows Outlook, Yahoo and GoogleNetworking SkillsLinked in, Naukricom
Timeline
Travel Consultant
RAYNA TOURISM LLC
10.2021 - Current
Sr. Consultant
EPS Pty Ltd
09.2020 - 10.2021
Process Trainer
Dash Technology Inc
04.2019 - 09.2020
Product and Process Trainer
TechMahindra
08.2017 - 10.2018
CSE & Trainer
Ascendum KPS Pvt Ltd, KPO Services
04.2016 - 08.2017
Bachelor of Commerce -
Gujarat University
Higher Secondary Examination - undefined
St. Joseph Higher Secondary School
Airport Management Course - undefined
Jet Air Academy