DONA CALAMBA
Abu Dhabi,UAE
Summary
Professional with expertise in customer service and administrative support, excelling in email communication, switchboard operation, and front desk security. Recognized for punctuality and a positive demeanor, fostering a welcoming atmosphere while upholding hospitality standards. Skilled in Microsoft Office Suite, data entry, and managing multi-line phone systems. Focused on enhancing organizational efficiency and effective conflict resolution within high-pressure environments.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work history
RECEPTIONIST (KHIDMAH LLC)-Abu Dhabi, UAE
KHIDMAH LLC
Abu Dhabi, UAE, United Arab Emirates
11.2022 - Current
- Managed front desk operations, ensuring smooth reception and visitor management.
- Handled incoming calls and inquiries professionally, providing accurate information to callers.
- Maintained an organised filing system for documents and records, facilitating easy access to information.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Answered [Number]+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Developed positive relationships with clients and staff, promoting a welcoming office environment.
- Completed data entry tasks whilst adhering to strict deadlines.
- Assisted with administrative tasks, improving the overall functionality of the office.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Maintained an organised reception area for a professional business environment.
- Maintained accurate logs of visitor entries for security purposes.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
CONCIERGE & RECEPTIONIST
TAFAWUQ FACILITY MANAGEMENT
Abu Dhabi, United Arab Emirates
10.2018 - 10.2022
- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
- Managed front desk operations, ensuring efficient check-in and check-out procedures.
- Coordinated with departments to facilitate guest services and resolve issues effectively.
- Maintained a welcoming atmosphere through meticulous upkeep of the reception area.
- Monitored access control and maintained security protocols for building safety.
- Provided concierge services by arranging transportation, reservations, and local recommendations.
- Handled complaints professionally, resolving issues promptly.
- Responded swiftly to guest inquiries, ensuring satisfaction.
SECRETARY CUM RECEPTIONIST
CREST GENERAL CONTRACTING
Abu Dhabi, United Arab Emirates
05.2018 - 08.2018
- Managed daily operations of reception area, ensuring professional first point of contact for visitors.
- Coordinated appointments and meetings, efficiently managing schedules for multiple executives.
- Implemented filing system for documents and correspondence, enhancing retrieval efficiency and organisation.
- Produced and distributed internal and external communications, maintaining high standards of professionalism.
- Maintained inventory of office supplies, ensuring timely replenishment and minimal disruption to operations.
- Created a systematic filing system, ease of document retrieval was achieved.
- Improved client relationships through professional telephone etiquette.
- Managed stock of office supplies, eliminating unnecessary expenditure.
- Performed data entry tasks; ensured accurate record keeping within the company database.
- Welcomed arriving visitors and directed them to the appropriate meeting rooms.
- Scanned and uploaded documents into digital filing system.
- Received and placed telephone calls to clients and prospective clients.
SALES REPRESENTATIVE cum DATA ENCODER
TOYOTA MOTORS
Laguna, Phillippines
06.2013 - 12.2014
- Managed customer relationships by providing tailored solutions to meet individual needs.
- Coordinated data entry processes to ensure accuracy and consistency across various platforms.
- Conducted market research to identify potential sales opportunities and enhance product offerings.
- Developed promotional materials to support sales initiatives and improve brand visibility.
- Regularly updated professional knowledge through workshops and seminars for enhanced performance.
- Resolved customer concerns promptly to maintain satisfaction.
- Collected and processed payments.
- Helped resolve client problems quickly with superior customer service.
- Contacted satisfied customers to offer additional services.
- Responded to telephone and in-person requests for information.
- Set up appointments with potential and current customers to discuss new products and services.
- Closely monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Accounted for all inventory and ordered new stock.
- Delivered high sales performance within budget to strict deadlines and targets.
- Communicated with potential and existing customers in-person, over telephone and via webchat.
STORE MANAGER (OFFICER INCHARGE)
GAMES AND GADGETS-
Pasay City Manila- Mall Of Asia, Philippines
05.2011 - 05.2013
- Oversaw daily operations to ensure efficient store management and customer satisfaction.
- Trained and mentored staff to enhance team performance and service quality.
- Implemented inventory control measures to maintain optimal stock levels and reduce wastage.
- Developed and executed promotional strategies to drive sales and enhance customer engagement.
- Coordinated with vendors to optimise product selection and negotiate favourable terms.
- Analysed sales trends to identify opportunities for improvement and strategic planning.
- Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
- Implemented promotional displays to increase product visibility and sales.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Maintained an organised stock room for easy accessibility of goods.
- Managed daily operations and ensured compliance with company policies and procedures.
- Supervised team members and provided training to enhance customer service skills.
- Oversaw cash handling procedures and ensured accuracy in financial transactions.
- Analysed sales data to identify trends and inform purchasing decisions for stock replenishment.
- Wrote detailed reports, aiding in case documentation.
- Provided customer service to improve overall visitor experience.
- Handled sensitive information with discretion and professionalism.
- Executed assigned duties responsibly thus meeting departmental expectations consistently.
Education
BACHELOR OF SCIENCE AND INFORMATION TECHNOLOGY - Major In Programming
SOUTHERN LEYTE STATE UNIVERSITY
Sogod Southern Leyte, Philippines 06.2005 - 04.2009
Skills
- Patience and composure
- Email correspondence
- Electronic switchboard operation
- Reliable punctuality
- Hospitality standards
- Organisational efficiency
- Reception area maintenance
- Telephone operation
- Positive outlook
- Keyboard typing speed
- Front desk security protocols
- Flexible
- Customer Service
- Calm under pressure
- Attention to Detail
- Data Entry
- Conflict Resolution
- Microsoft Office Suite
- Microsoft Office
- Multi-line telephone skills
- Clear communication
- Professional appearance
- Filing paperwork
- Email management
- MS office proficiency
- Well-presented
- Polite client care
- Friendly customer service
Languages
English
Fluent
Tagalog
Fluent
Visayan
Native
Timeline
RECEPTIONIST (KHIDMAH LLC)-Abu Dhabi, UAE
KHIDMAH LLC
11.2022 - Current
CONCIERGE & RECEPTIONIST
TAFAWUQ FACILITY MANAGEMENT
10.2018 - 10.2022
SECRETARY CUM RECEPTIONIST
CREST GENERAL CONTRACTING
05.2018 - 08.2018
SALES REPRESENTATIVE cum DATA ENCODER
TOYOTA MOTORS
06.2013 - 12.2014
STORE MANAGER (OFFICER INCHARGE)
GAMES AND GADGETS-
05.2011 - 05.2013
BACHELOR OF SCIENCE AND INFORMATION TECHNOLOGY - Major In Programming
SOUTHERN LEYTE STATE UNIVERSITY
06.2005 - 04.2009