LAWRENCE AGYIRI
Dubai
Summary
A versatile, high-energy Outlet Manager who supports and enhances organizational initiatives by achieving results through communication, negotiation, and persuasion. I have extensive experience in inventory and stock management and financial oversight and am a dependable person who can work with cross-functional teams in pursuit of quantifiable results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
WORKEXPERIENCE Outlet Manager
Aqua Safari Resort Big Ada
Accra
05.2021 - 08.2023
- Effectively increased outlet revenue by 25% through strategic pricing adjustments, menu enhancements, and targeted promotions, resulting in higher profitability
- Successfully implemented a comprehensive guest feedback program that resulted in a 20% increase in guest satisfaction scores
- Through proactive problem resolution and continuous improvement efforts, not only were guest complaints reduced by 30%, but we also achieved a 15% rise in the number of guests who reported a desire to return.
Assistant Outlet Manager
Accra Marriott Hotel Airport
Accra
03.2018 - 04.2021
- Established a culture of continuous improvement by incorporating guest satisfaction as a core component of departmental meetings, resulting in ongoing service enhancements
- Recruited, hired and trained staff on restaurant and bar practices, customer service standards, and productivity strategies, providing improvement over prior onboarding process.
Assistant Bar Manager
Kempinski Gold Coast City Hotel Accra
Accra
02.2017 - 02.2018
- Innovatively streamlined daily shift operations, optimizing resource allocation and reducing service delivery time by 15%
- This improved efficiency contributed to a 20% reduction in operational costs
- Implemented a streamlined inventory management system, resulting in a 15% reduction in beverage costs and improved stock accuracy.
Bar Supervisor
Kristal Night Club
Accra
03.2015 - 01.2017
- Pioneered revenue-boosting strategies, which increased monthly revenue by an impressive 30%
- Successfully identified and promoted high-margin menu items, significantly enhancing profitability
- Played a key role in organizing and executing high-profile events, such as cocktail parties and themed nights, resulting in a 25% boost in customer attendance and positive feedback.
Education
Higher National Diploma - hospitality management
Accra Technical University
08.2015
Skills
- Customer Service Management
- Cost Control
- Employee Development
- Revenue Generation
- Financial Oversight
- Administrative Management
- Recruitment and Hiring
- Inventory Management
- KPI Tracking
- Customer Retention
- Teamwork and Collaboration
- Policy Development and Enforcement
- Special Promotions Planning
- Team Leadership
- Inventory management
- Employee reviews
- Employee scheduling
- Dependable and Responsible
- Cultural Awareness
- Flexible and Adaptable
- Decision-Making
- Critical Thinking
- Staff training/development
- Budget development
- Coaching and mentoring
- Delegation
- Planning and Coordination
- Effective leader
- Product development
Certification
• Essential Skills For Supervisors and Managers
• Train The Trainer
• Diploma in Customer Service
• Menu Engineering
• PCIDSS
Interests
- Culinary Exploration.
- Team Building.
- Wine and Beverage Tastings
- Continuous Learning.
- Customer Service Enthusiast.
- Hospitality Networking.
Accomplishments
- Inventory and Stock Management
- Continuous Improvement
- Communication and Feedback
- Guest Satisfaction Enhancement
- Operational Efficiency
- Financial Oversight
- Employee Development
- Customer Problem Resolution
- Team Leadership
- Revenue Maximization
References
REFERENCES
Available upon request
Languages
Languages
English
Proficient
C2
French
Beginner
A1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Timeline
WORKEXPERIENCE Outlet Manager
Aqua Safari Resort Big Ada
05.2021 - 08.2023
Assistant Outlet Manager
Accra Marriott Hotel Airport
03.2018 - 04.2021
Assistant Bar Manager
Kempinski Gold Coast City Hotel Accra
02.2017 - 02.2018
Bar Supervisor
Kristal Night Club
03.2015 - 01.2017
Higher National Diploma - hospitality management
Accra Technical University
• Essential Skills For Supervisors and Managers
• Train The Trainer
• Diploma in Customer Service
• Menu Engineering
• PCIDSS
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