Reading
LAWRENCE KARANJA
SALES PERSON
ABU DHABI
Summary
With over 12yrs experience in customer service,i have managed to grow in the retail chain ladder where i can successfully say that my level of determination to make any project work has been a success.
I have opened 3 successful stores whereby i did the trainings,staff recruitments,supplier search and that was all possible due to having a positive mind.
I have learned more from my superiors and this hasproven fruitful as i have regularly hit my targets which increased our quarterly and in total yearly sales.
Overview
13
13
years of professional experience
13
13
years of post-secondary education
3
3
Languages
Work History
Outlet Supervisor
Polo Cafe
Abu Dhabi
09.2019 - 08.2023
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Cultivated interpersonal skills by building positive relationships with others.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked flexible hours across night, weekend and holiday shifts.
- Gained extensive knowledge in data entry, analysis and reporting.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked well in a team setting, providing support and guidance.
- Provided professional services and support in a dynamic work environment.
- Self-motivated, with a strong sense of personal responsibility.
Sales Support Associate
Leopold's Of London
Abu Dhabi
07.2015 - 08.2019
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked well in a team setting, providing support and guidance.
- Drove to meetings to promote company well being and successfully had big events thereafter.
Senior Waiter
Starbucks
Dubai
04.2010 - 04.2015
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Proven ability to learn quickly and adapt to new situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Associate of Arts - Graphic Design
01.2008 - 12.2009
High School Diploma -
01.2003 - 11.2006
GED -
01.1995 - 09.2002
Skills
Attention to Detail
MS Office
Multitasking Abilities
Planning and Coordination
Maintenance and Repair
Coordinating with supervisors
Good Telephone Etiquette
Training and Development
Interests
Design
Volunteering
Driving
driving
I have driven for more than 9yrs abroad. Driving to me is a way of art where i have to concentrate and use all fine motor skills to move from one destination to another. I can proudly say am a good driver as my records indicate no accidents and i do my very best to follow all the road safety measures which i learned in school.
Timeline
Outlet Supervisor - Polo Cafe
09.2019 - 08.2023
Sales Support Associate - Leopold's Of London
07.2015 - 08.2019
Senior Waiter - Starbucks
04.2010 - 04.2015
Shang Tao Media Arts Collage - Associate of Arts, Graphic Design
01.2008 - 12.2009
Jomo Kenyatta High School - High School Diploma,
01.2003 - 11.2006
Gilgil Garrison Primary School - GED,
01.1995 - 09.2002