LAWRENCE MATOVU
Dubai,United Arab Emirates
Summary
Team player focused on enhancing customer satisfaction and retention. Demonstrates exceptional communication skills alongside strong problem-solving and conflict-resolution capabilities. Committed to delivering quality service with a reliable work ethic. Passionate about technology, particularly within the Apple ecosystem, and eager to share knowledge with customers.
Overview
4
4
years of professional experience
Work history
Team Leader URA Liaison Officer
Platinum Credit Uganda Limited
Kampala, Uganda
01.2022 - 01.2024
- Led a team handling Uganda Revenue Authority liaison operations.
- Coordinated client interactions, ensuring compliance with URA requirements.
- Developed strategies to improve workflow efficiency and client satisfaction.
- Trained and mentored team members, resulting in improved productivity.
- Securing clients assets by placing caveats on the securities provided.
- Conducted regular performance reviews to identify areas of improvement for each team member.
Retail sales associate
JUMIA STORES UGANDA
KAMPALA, UGANDA
02.2021 - 05.2022
- Boosted market share by implementing innovative sales strategies.
- Advised customers on product features and benefits, facilitated informed purchasing decisions.
- Contributed to annual sales targets through diligent follow-up on leads.
- Delivered exceptional customer service to maximise client satisfaction.
- Analysed sales data to identify areas for improvement.
Relationship Officer
Platinum Credit Uganda Limited
Kampala, Uganda
02.2020 - 01.2022
- Managed a portfolio of clients, providing tailored financial solutions.
- Achieved and exceeded monthly sales targets through effective relationship building.
- Delivered prompt resolution to customer queries and complaints.
- Prepared and presented financial proposals to prospective clients.
- Established rapport with clients to facilitate open communication lines.
- Participated in team meetings and contributed valuable insights derived from customer interactions,.
- Collaborated with sales team to understand client needs more effectively.
Education
Bachelor's Degree - Business Administration
MAKERERE BUSINESS SCHOOL
UGANDA KAMPALASkills
- Sales & Business Development
- Financial Product Knowledge
- Negotiation & Communication
- Product demonstration expertise
- Post-Sale follow-up
- Inventory control basics
- Customer empathy
- Retail software use
Languages
English
Fluent
Swahili
Upper intermediate
Affiliations
Exploring new gadgets and emerging technology
Puzzle solving, chess, or strategy games
Participating in cultural exchange or travel experiences
Reading literature
References
References available upon request.
Custom
LAWRENCE, MATOVU, Deira, Dubai, +971529199381, Lawrence.matovu17@gmail.com, +971529199381, United Arab Emirates
Personal Information
Nationality:UGANDAN
Timeline
Team Leader URA Liaison Officer
Platinum Credit Uganda Limited
01.2022 - 01.2024
Retail sales associate
JUMIA STORES UGANDA
02.2021 - 05.2022
Relationship Officer
Platinum Credit Uganda Limited
02.2020 - 01.2022
Bachelor's Degree - Business Administration
MAKERERE BUSINESS SCHOOL
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