Lawrence Odokonyero
Abu Dhabi
Summary
Dynamic and results-oriented professional with a proven track record in optimizing efficiency and excellence across global supply chains. Expertise includes GCC land freight, border clearances, express courier services, and sea freight documentation, complemented by a solid foundation in e-commerce shipment handling and customer service management. Notable achievements in sales, business development, strategic sourcing, and supplier engagement with industry leaders such as FedEx, TNT Express, Frontline Logistics, and Apollo Freight Solutions highlight a commitment to driving organizational success at ADSO LLC. Recognized for exceptional communication skills and a steadfast dedication to integrity, leadership, and accountability in achieving corporate objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales & Marketing Specialist
ADSO Marine Services & Logistics
Abu Dhabi
09.2024 - Current
- Developed comprehensive marketing strategies to enhance brand visibility and customer engagement.
- Created targeted email campaigns resulting in increased lead generation and conversion rates.
- Collaborated with cross-functional teams to align sales and marketing efforts for maximum impact.
- Trained junior team members on best practices for digital marketing tools and techniques.
- Implemented CRM systems for improved lead tracking and follow-up processes, resulting into over 50% increase in sales operations efficiency.
- Conducted comprehensive market research and identified more potential opportunities increasing our business growth by 30% in the first quarter.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base by 60%
- Negotiated prices, terms of sales and service agreements with the clients.
Snr. Business Development Executive
Frontline Logistics
Dubai
06.2022 - 08.2024
- Proactively identified and secured business opportunities increasing revenue by 25% in the first 3 months.
- Acquired new and maintained existing Customers widening client based by 63%
- Achieved revenue targets monthly, quarterly and annually leading to overall revenue growth from 45 to 73%.
- Identified ideas for development into project banks to ensure market viability with changing trends and customer requirements.
- Led cross-functional teams in executing business development initiatives, driving project success.
- Negotiated contracts with clients to ensure favorable terms and long-term relationships.
Clearance and Logistics Specialist
FedEx Express-UAE
Dubai
04.2021 - 05.2022
- Global knowledge on Customs formalities, requirements and documentation.
- Bill of Entry processing on E-Mirsal Dubai Trade web portal for both Main and Free Zone. At least 65 to 80 Bill of Entries processed a day.
- Conducted Monthly Audits for Import/Export in UAE, Kuwait and Bahrain to analyze target goals and provided Weekly, Monthly and Quarterly reports to management.
- Conducted Dangerous Goods Inspection and Document assessment as per IATA regulations.
- Prepared Damaged/Missing Inspection reports, analyzed cause, corrective measures and issued claims.
Business Development Lead-Customer Service Executive
FedEx Express-UAE
Dubai
01.2020 - 03.2021
- Developed sales goals for the team and ensured they are met. This led to an increase in our Revenue opening over 3 new accounts every day hence exceeding our goal with over 15 % in Revenue Growth.
- Planned and overlooked new marketing initiatives focusing on Digital transformation,Data driven personalization and demonstrating tangible values.
- Contacted potential clients via emails or phone to establish rapport and set up meetings. Managed approximately 30 incoming calls, emails per day from customers
- Analyzed Sales Report to identify trends and update strategies well as Developed and applied new E-Commerce Strategies.
Snr. Customer Relation Executive
FedEx Express-UAE
08.2015 - 12.2019
- Handled all types of queries from customers on call, providing first call resolution.
- Provided automation to customers for greater & faster customer satisfaction.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Improved customer retention by 87%, through service and account management.
- Maintained customer happiness with forward-thinking strategies focused on resolving concerns.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
Customer Relation Executive
Stanbic Bank
01.2014 - 05.2015
- Provided Professional Customer Service. Built and deepen relationship with existing by meeting customer expectations.
- Created strategies to develop and expand customer sales. This resulted in an 81% increase in annual sales.
- Strengthened brand identity through increased touch points over customer's journey.
- Cross-sold all products to customer's base and conduct daily checkup on all previous transactions.
- Managed portfolio to de-risk against attrition and achieve stability of book.
Loan Officer
Stanbic Bank
Kampala
05.2013 - 12.2013
- Authorized/Rejected Business, Real Estate or Credit Loans based on my evaluation.
- Reviewed over 30 loan files, analyzed financial data and followed standard accounting procedures.
- Advised client on risks, consequences and benefits of alternative lending solutions.
- Tracked closing and contingency dates, loan lock expirations on a daily for all Credit issued.
Education
Bachelor of Arts - Economics
Makerere University
Kampala, Uganda03-2012
Skills
- Supply chain management
- Logistics coordination
- Customs clearance expertise
- Warehousing and procurement
- Client Relationship Management
- Business development strategies
- Digital marketing and sales
- Contract negotiation
- E-commerce strategies
- Customer service excellence
Accomplishments
- Employee of the Quarter Service award Stanbic Bank.
- Sales Pride Award-FedEx Express International.
- Employee of the month x 2- FedEx Express International.
- Diversity, Equity and Inclusion Ambassador-FedEx Express International
Certification
- Bachelor of Development Economics. (Degree)
- Achieving Excellence in Sales (Certificate)
- Airside Safety (Certificate)
- Qualified Dangerous Goods Specialist. (Certificate)
- Quality Driven Management-apprentice level. (Certificate)
- Information Security and Data Privacy (Certificate)
- Fraud awareness and prevention (Certificate)
- Anti-Bribery and Corruption. (Certificate)
- Safety Management Systems (Certificate)
Timeline
Sales & Marketing Specialist
ADSO Marine Services & Logistics
09.2024 - Current
Snr. Business Development Executive
Frontline Logistics
06.2022 - 08.2024
Clearance and Logistics Specialist
FedEx Express-UAE
04.2021 - 05.2022
Business Development Lead-Customer Service Executive
FedEx Express-UAE
01.2020 - 03.2021
Snr. Customer Relation Executive
FedEx Express-UAE
08.2015 - 12.2019
Customer Relation Executive
Stanbic Bank
01.2014 - 05.2015
Loan Officer
Stanbic Bank
05.2013 - 12.2013
Bachelor of Arts - Economics
Makerere University