LAWRENCE RIPSON FERRAO
AUTOMOTIVE TEAM LEADER
Dubai
Summary
Team Leader leading daily automotive workshop operations, technician allocation, and repair workflow control. Coordinates vehicle inspections, quality control, productivity monitoring, and timesheets to keep output on standard and on schedule. Handles repair approvals, customer complaints, and parts ordering while guiding technicians and earning two Al-Futtaim Value Awards.
Overview
3
3
Languages
18
18
years of professional experience
Work History
Team Leader
Al-Futtaim Automall Preparation Centre
02.2021 - Current
- Allocate jobs to technicians based on workload, skills, priorities, and operational requirements.
- Monitored vehicle preparation, inspections, repair quality, and compliance with required standards to ensure operational excellence.
- Coordinate repair approvals, estimates, and follow-up actions with relevant stakeholders.
- Guide and support technicians in maintaining high standards of workmanship and safety.
- Resolved customer concerns and complaints professionally to enhance customer satisfaction and loyalty.
- Guided and supported technicians in maintaining high standards of workmanship and safety, fostering a culture of quality and accountability.
- Received two Al-Futtaim Value Awards for performance and contribution.
Automobile Technician
Gargash Motors LLC
10.2017 - 07.2020
- Conducted periodic maintenance, general repairs, servicing, and inspections to ensure vehicle safety and performance.
- Executed repairs and replacements of engine, suspension, braking, steering, cooling, and air-conditioning components to restore vehicle functionality.
- Completed wheel alignment, tire balancing, tire rotation, and general vehicle maintenance to enhance driving safety and comfort.
Technician & Motor Vehicle Assembler
Eagle Industries DWC-LLC
05.2016 - 09.2017
- Performed vehicle assembly and mechanical installation. Inspected and repaired technical components.
- Operated advanced diagnostic tools to troubleshoot and repair equipment efficiently.
- Implemented preventive maintenance schedules, enhancing equipment reliability and reducing downtime.
Automobile Technician
Kanchana Hyundai Co.
08.2014 - 03.2016
- Executed vehicle servicing, diagnostics, general repairs, component replacement, and preventive maintenance to ensure optimal vehicle performance and safety.
- Diagnosed and repaired complex automotive systems, enhancing vehicle performance and reliability.
- Executed routine maintenance tasks, ensuring adherence to safety standards and operational guidelines.
Automobile Technician
Local Auto Workshop
05.2010 - 09.2011
- Executed comprehensive automotive repairs and maintenance, ensuring vehicle safety and performance.
- Diagnosed and repaired complex automotive systems, ensuring optimal vehicle performance.
- Conducted thorough inspections and maintenance services to uphold safety standards.
- Collaborated with team members to streamline workflow, enhancing service efficiency.
Technician
Hero Honda Motors
08.2008 - 03.2010
- Conducted motorcycle servicing, maintenance, inspections, and repairs to ensure optimal performance and safety.
- Operated and maintained assembly line machinery to ensure optimal performance and production efficiency.
- Conducted routine inspections on components and assemblies to identify defects and improve quality control processes.
- Collaborated with team members to streamline workflows, enhancing overall productivity in the manufacturing environment.
Education
Diploma - Automobile Engineering
AUTOMOTIVE INSTITUTE OF TECHNOLOGY
INDIA01-2014
I.T.I. - Automobile
ST. ALOYSIUS INSTITUTE OF TECHNOLOGY
INDIA01-2006
S.S.L.C. -
ST. ANTONY SCHOOL
INDIA01-2004
Skills
Communication
Goal setting & time management
Team supervision & technician support
Productivity & performance monitoring
Job allocation & workload management
Workshop operations & workflow coordination
Repair approval & estimate coordination
Customer complaint handling
Quality control & vehicle inspection
Parts coordination & ordering
Quality assurance audits
OEM service standards
Vehicle handover process
Labour estimation
Timeline
Team Leader
Al-Futtaim Automall Preparation Centre
02.2021 - Current
Automobile Technician
Gargash Motors LLC
10.2017 - 07.2020
Technician & Motor Vehicle Assembler
Eagle Industries DWC-LLC
05.2016 - 09.2017
Automobile Technician
Kanchana Hyundai Co.
08.2014 - 03.2016
Automobile Technician
Local Auto Workshop
05.2010 - 09.2011
Technician
Hero Honda Motors
08.2008 - 03.2010
Diploma - Automobile Engineering
AUTOMOTIVE INSTITUTE OF TECHNOLOGY
I.T.I. - Automobile
ST. ALOYSIUS INSTITUTE OF TECHNOLOGY
S.S.L.C. -
ST. ANTONY SCHOOL
ADDITIONAL INFORMATION
Nationality: Indian
Place of Birth: Mangalore, India
Driving Licences: Indian and UAE
TRAINING
- Training in SDP on CNC Programming and Machining, Br. MSME-DI, Mangalore (20 May 2014 – 24 June 2014).
- On-the-job training at Mandovi Motors (Maruti Suzuki), Mangalore, India (15 May 2006 – 27 May 2006).