Laxmi Kumari

Managed four F&B outlets, including all-day dining, lobby lounge, shisha café, and pool bar.
Planned and ran promotional campaigns, including BBQ nights and wedding packages.
Introduced shisha using licensing support, menu planning, and operational setup.

• Managed all F&B operations, reporting to the General Manager.
• Supervised daily operations in a high-volume establishment, overseeing a team of over 35 employees and ensuring guest satisfaction.
• Increased restaurant profitability by 25% through cost-saving strategies and renegotiation with vendors.
• Created a marketing campaign using social media and local events, boosting foot traffic by 20%.

• Responsible for leading 2 of the most revenue-generating Outlets in the hotel.
• Major responsibilities involved managing breakfast operations of up to 500 pax, and overseeing a team of 28 employees. (KPI setting, team target).

• Staff brand standards training for monthly and yearly audits and got LQA brand audit 93.4% for restaurant planning weekly roster schedules, safety compliance, supervision of quality control and developing a positive team working environment.
• Collaborate with social media and marketing teams to ensure promotions are done promptly.

• Key responsibilities include - Staff training, maintaining customer relations, monthly report submission, Key Champion for Trip Advisor and Guest Satisfaction Index Top 10 on Tripadvisor at JBR.
• In charge of the Guest Satisfaction program for the restaurant.

• Reporting to outlet Manager. Trip Advisor Champion of the department.
• Rewarded as Employee of the Year among 600+ colleagues.
• Ensuring Brand standards are followed.

• Assisting guests with the menu and taking orders via phone or in person, Resolving guest complaints, maintaining customer satisfaction.
• Being in touch with kitchen staff and informing guests about waiting time.