Layal Hatem Abdulfattah
Dubai
Summary
To build successful career in an organization that appreciates hard work. In this context, I believe that my comprehensive experience gives an edge in acquiring a better understanding to make effective contribution towards achieving organization goal, Key skills include strong organizational abilities, attention to detail, and effective communication to enhance patient experience and support overall efficiency in the healthcare setting.
Overview
8
8
years of professional experience
Work History
PATIENT ADMINTRATOR
MEDICLINIC MIDDLE EAST LLC. - MEDICLINIC DUBAI MALL BR.
2016.01 - 2022.01
- Greet all patients upon arrival, confirming appointment and checking them in for the visit, obtaining patient ID and verifying insurance information at each visit online
- Obtaining required patient information for new visits
- Scheduling patients for appointments
- Monitor and review patient schedules for next day office appointments
- Identifying and resolving patient billing complaints
- Assists in ordering, receiving and stocking of office supplies
- Assists other Medical Receptionists and Medical Secretaries as needed
- Obtaining patient authorization for medical records release
- Maintaining Billing process after patient's visit with the Dr., collecting deductible and copayments mentioned on the card and insurance limits for services
- Acting as a team leader
- Been to all different departments, such as: Main reception, Main Billing, Operator, Physiotherapy, Radiology, Laboratory and insurance for obtaining insurance approvals and following up using DHPO
- Assisting in translating from Arabic to English and vice versa.
PATIENT RELATION EXECUTIVE
ICARE CLINIC LLC. - LANDMARK GROUP
2014.01 - 2016.01
- Reception - billing - insurance approvals - booking appointments - verifying insurance - checking bills before submission - translating
Education
Public Relations And Organizational Communication
CANADIAN UNIVERSITY DUBAI
UNITED ARAB EMIRATES - DUBAI 07.2023
HIGH SCHOOL -
AMERICAN INTERNATIONAL SCHOOL
01.2011
Skills
- Attention to details
- Customer focused
- Problem solving
- Effective communication
- Professionalism
- Team Oriented
- Reliability
- Team leader
Trainingjobs
- PUBLIC RELATIONS INTERNSHIP, JOTECH FZCO - DUBAI - 02/01/23 - 04/01/23
- CLIENT SERVICE, BRIGHT POINT INSTITUTE - DUBAI - 02/01/22 - 04/01/22
- PART TIME STUDENT ASSISTANT, CANADIAN UNIVERSITY DUBAI - DUBAI - 02/01/14
- CALL CENTER ASSISTANT, SURVERYOR - SYNERGY MARKETING CONSULTANCY - AJMAN 05/01/13 - 06/01/13
- HR ASSISTANT, GREAT EARTH CONSTRUCTION COMPANY - SHARJAH - 07/01/12 - 09/01/22
- SUPERVISOR ASSISTANT, AL ANSAR INTERNATIONAL SCHOOL - SHARJAH - 04/01/12 - 06/01/12
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
PATIENT ADMINTRATOR
MEDICLINIC MIDDLE EAST LLC. - MEDICLINIC DUBAI MALL BR.
2016.01 - 2022.01
PATIENT RELATION EXECUTIVE
ICARE CLINIC LLC. - LANDMARK GROUP
2014.01 - 2016.01
Public Relations And Organizational Communication
CANADIAN UNIVERSITY DUBAI
HIGH SCHOOL -
AMERICAN INTERNATIONAL SCHOOL
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