Layla Ghatasheh
Abu Dhabi
Summary
Motivated Project Manager with experience controlling all stages of projects from inception through monitoring and closing, within project constraints.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Technical Project Manager
Abu Dhabi Ports
Abu Dhabi, UAE
03.2023 - Current
- Managed change and risks to achieve project objectives.
- Analyzed technical choices and advised on technologies to balance costs with benefits.
- Completed project lifecycles through strategic milestone setting, planning and review.
- Defined project scope and deliverables to meet stakeholder and business needs.
- Acted as a servant leader with a team of IT specialists, developing workflows and processes.
- Collaborated with cross-functional teams to brainstorm technical solutions to business problems.
Acting Software Project Manager
Bank Al-Etihad
Amman, Jordan
05.2021 - 02.2023
- Oversaw execution of IT projects from inception to execution.
- Identified skill gaps and restructured IT team, increasing department capabilities.
- Acted as first point of contact for hardware and software troubleshooting queries.
- Executed performance reports and submitted to management for review.
- Executed and delivered 100% completed projects using Waterfall and Agile methodologies.
- Oversaw planning, application development, verification and risks involved in software projects.
- Managed all communications between clients, stakeholders and in-house software development team.
SR. SOFTWARE QUALITY ASSURANCE ANALYST
BANK AL-ETIHAD
Amman, Jordan
09.2016 - 04.2021
- Ensured that process checks were done properly and at correct frequency.
- Reviewed project requirements to uncover bugs and resolve issues within timely manner.
- Maintained compliance with regulatory requirements and company policies.
- Defined and achieved product quality objectives and met product specifications.
- Verified quality and accuracy of data to determine conformance with pre-defined acceptance criteria.
- Prepared reports on investigation results and corrective actions for compliance with local and national environmental laws.
- Executed daily testing and verification activities, constantly achieving end-to-end testing targets.
Education
Certified Practitioner - Project Management Professional PMP
Project Management Institute
USA 02.2022 - 02.2025
Bachelor of Engineering - Telecommunication Engineering
Yarmouk University
Jordan 09.2011 - 05.2016
Skills
- Sprint and Iteration Burn-Down Reports
- Servant leadership
- Risk Management planning
- Reporting
- JIRA
- Skilled in providing excellent client services
- Extensive knowledge of PMO environment, Agile development and ITIL frameworks
- Test Cases Plans & Processes
- Ability to analyze functional and technical aspects of the project
- Presentation and negotiation expert
Languages
English
Fluent
Arabic
Native
Accomplishments
- Achieved 76.4% customer adoption through conducting effective training programs and issue troubleshooting.
- Swift payments and ACH payments implementation.
- Oracle cloud ERP solution Implementation.
- Automatic Signature verification implementation.
Certification
- Software Quality Analyst
- Custom Management Skills
- Presentation Skills
- Communication Skills for the Global Workplace
Timeline
Technical Project Manager
Abu Dhabi Ports
03.2023 - Current
Certified Practitioner - Project Management Professional PMP
Project Management Institute
02.2022 - 02.2025
Acting Software Project Manager
Bank Al-Etihad
05.2021 - 02.2023
SR. SOFTWARE QUALITY ASSURANCE ANALYST
BANK AL-ETIHAD
09.2016 - 04.2021
Bachelor of Engineering - Telecommunication Engineering
Yarmouk University
09.2011 - 05.2016
- Software Quality Analyst
- Custom Management Skills
- Presentation Skills
- Communication Skills for the Global Workplace
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