Layla Ghatasheh
Abu Dhabi
Summary
Motivated Project Manager with experience controlling all stages of projects from inception through monitoring and closing, within project constraints.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Technical Project Manager
Abu Dhabi Ports
Abu Dhabi , UAE
2023.03 - Current
- Managed change and risks to achieve project objectives.
- Analyzed technical choices and advised on technologies to balance costs with benefits.
- Completed project lifecycles through strategic milestone setting, planning and review.
- Defined project scope and deliverables to meet stakeholder and business needs.
- Acted as a servant leader with a team of IT specialists, developing workflows and processes.
- Collaborated with cross-functional teams to brainstorm technical solutions to business problems.
Acting Software Project Manager
Bank Al-Etihad
Amman , Jordan
2021.05 - 2023.02
- Oversaw execution of IT projects from inception to execution.
- Identified skill gaps and restructured IT team, increasing department capabilities.
- Acted as first point of contact for hardware and software troubleshooting queries.
- Executed performance reports and submitted to management for review.
- Executed and delivered 100% completed projects using Waterfall and Agile methodologies.
- Oversaw planning, application development, verification and risks involved in software projects.
- Managed all communications between clients, stakeholders and in-house software development team.
SR. SOFTWARE QUALITY ASSURANCE ANALYST
BANK AL-ETIHAD
Amman , Jordan
2016.09 - 2021.04
- Ensured that process checks were done properly and at correct frequency.
- Reviewed project requirements to uncover bugs and resolve issues within timely manner.
- Maintained compliance with regulatory requirements and company policies.
- Defined and achieved product quality objectives and met product specifications.
- Verified quality and accuracy of data to determine conformance with pre-defined acceptance criteria.
- Prepared reports on investigation results and corrective actions for compliance with local and national environmental laws.
- Executed daily testing and verification activities, constantly achieving end-to-end testing targets.
Education
Certified Practitioner - Project Management Professional PMP
Project Management Institute
USA 2022.02 - 2025.02
Bachelor of Engineering - Telecommunication Engineering
Yarmouk University
Jordan 2011.09 - 2016.05
Skills
- Sprint and Iteration Burn-Down Reports
- Servant leadership
- Risk Management planning
- Reporting
- JIRA
- Skilled in providing excellent client services.
- Extensive knowledge of PMO environment, Agile development and ITIL frameworks.
- Test Cases Plans & Processes
- Ability to analyze functional and technical aspects of the project.
- Presentation and negotiation expert.
Languages
English
Fluent
Arabic
Native
Accomplishments
- Achieved 76.4% customer adoption through conducting effective training programs and issue troubleshooting.
- Swift payments and ACH payments implementation.
- Oracle cloud ERP solution Implementation.
- Automatic Signature verification implementation.
Certification
- Software Quality Analyst
- Custom Management Skills
- Presentation Skills
- Communication Skills for the Global Workplace
Timeline
Technical Project Manager
Abu Dhabi Ports
2023.03 - Current
Certified Practitioner - Project Management Professional PMP
Project Management Institute
2022.02 - 2025.02
Acting Software Project Manager
Bank Al-Etihad
2021.05 - 2023.02
SR. SOFTWARE QUALITY ASSURANCE ANALYST
BANK AL-ETIHAD
2016.09 - 2021.04
Bachelor of Engineering - Telecommunication Engineering
Yarmouk University
2011.09 - 2016.05
- Software Quality Analyst
- Custom Management Skills
- Presentation Skills
- Communication Skills for the Global Workplace
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