LEA REYES
Dubai
Summary
Motivated customer service professional with over 3 years of experience in food & beverage and retail operations. Skilled in cashiering, POS operations, and customer relations. Seeking a Sales Associate, Cashier, or Service Crew, position to deliver excellent customer experiences, support team efficiency, and contribute to business growth.
Overview
7
7
years of professional experience
Work History
Cook
Naser Hazzaa Naser Saeed Almansoori
02.2025 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Conducted regular quality checks on ingredients, ensuring only best were used in meal preparation.
- Introduced waste reduction program, contributing to environmental sustainability efforts.
- Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
Cashier
New Life water refilling Station
11.2023 - Current
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Completed opening and closing procedures each day.
- Greeted customers entering store and responded promptly to customer needs.
- Counted change correctly and issued customer receipts.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Helped meet business needs by working extra shifts.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Delivered outstanding customer care with proactive sales and listening skills.
- Kept checkouts areas and general store clean and orderly.
- Handled currency payments, secured funds in register and prepared deposits at end of day.
Service Crew
JOLLIBEE DRIVE THRU MAGIC MALL
11.2022 - 04.2023
- Advised customers on menu items, providing recommendations and addressing allergy concerns.
- Kept working area neat by cleaning and organising tools and equipment.
- Created lasting first impressions by welcoming and greeting customers promptly.
- Collected payments, provided accurate change and printed receipts for customers.
- Provided knowledge and guidance to colleagues to maximise team productivity.
- Processed customer payments promptly to minimise wait time.
Service Crew
CHOWKING CSI
07.2018 - 03.2019
- Advised customers on menu items, providing recommendations and addressing allergy concerns.
- Kept working area neat by cleaning and organising tools and equipment.
- Created lasting first impressions by welcoming and greeting customers promptly.
- Provided knowledge and guidance to colleagues to maximise team productivity.
- Proactively enhanced guest experience by recommending alternative menu options.
- Helped to increase additional purchases
- Demonstrated exceptional customer service when navigating complex interactions in person, by phone and online.
Education
Bachelor of Business Administration - BUSINESS ADMINISTRATION, major in Human Resource
PANGASINAN STATE UNIVERSITY (SAN CARLOS)
Roxas Blvd. San Carlos City, Pangasinan, Philippines2021
A-Levels -
COBOL NATIONAL SCHOOL
Cobol. San Carlos City, Pangasinan, Philippines2015
COBOL ELEMENTARY SCHOOL
Cobol San Carlos City, Pangasinan, Philippines2011
Skills
Customer Service & Guest Relations
Cash Handling & POS Transactions
Food Safety & Hygiene Standards
Upselling & Cross-Selling
Complaint & Queue Management
Teamwork & Multitasking
Payment Processing (Cash/Card)
Fluent in English & Tagalog
Personal Information
Languages
English
Upper intermediate
B2
Tagalog
Advanced
C1
Timeline
Cook
Naser Hazzaa Naser Saeed Almansoori
02.2025 - Current
Cashier
New Life water refilling Station
11.2023 - Current
Service Crew
JOLLIBEE DRIVE THRU MAGIC MALL
11.2022 - 04.2023
Service Crew
CHOWKING CSI
07.2018 - 03.2019
Bachelor of Business Administration - BUSINESS ADMINISTRATION, major in Human Resource
PANGASINAN STATE UNIVERSITY (SAN CARLOS)
A-Levels -
COBOL NATIONAL SCHOOL
COBOL ELEMENTARY SCHOOL