LEA WYSS
Dubai
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes aligned with organizational culture. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for interpersonal skills, adaptability and consistently meeting changing organizational needs.
Overview
17
17
years of professional experience
Work History
Team Lead - Travel
Oldendorff Carriers Middle East Ltd.
09.2023 - Current
- Lead, manage, recruit and develop travel managers across all locations.
- Oversee daily travel operations of the global travel team, providing decision-making support as required.
- Establish and continuously improve travel operations processes to ensure efficient and effective service delivery to travelers and stakeholders.
- Manage and enhance the network of global corporate service providers to optimize service delivery and travel costs, including but not limited to travel agencies, airlines and hotels.
- Stay informed about the latest travel regulations, industry updates and relevant business news, ensuring timely and accurate communication with the team and other relevant stakeholders.
- Lead travel crisis management during natural disasters and emergencies.
- Set up and monitor meaningful travel data to identify internal travel trends and opportunities for cost and service provider management.
Travel / Administration Manager
Oldendorff Carriers Middle East Ltd.
07.2021 - 09.2023
- Consulted employees on travel requests, offering expert advice in line with corporate travel policies and fulfilling traveler needs.
- Coordinated and executed comprehensive travel arrangements, including flights, accommodation, car rentals, transfers, visas, and other services.
- Served as the primary contact for travel-related support, assisting travelers and all other stakeholders before, during, and after business trips.
- Established and managed the travel management company account, including daily operations, technical setup, and contract management.
- Built and maintained a network of local corporate service partners in airline and hotel industry, including contract negotiation and management.
- Managed travel-related invoices and payments to service providers.
- Handled sensitive employee data in compliance with data protection regulations, ensuring traveler profiles and HR lists were up to date.
- Supported in other HR and administration duties as required.
HR & Project Manager
ELCA Systems (Al Mansoori Group)
08.2020 - 07.2021
- Led projects from planning to handover, ensuring quality, timeliness, and budget compliance, while managing internal and external stakeholders, documentation, and problem-solving.
- Guided internal process optimization, identifying opportunities to enhance reporting lines, data collection, and delivery methods.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Managed recruitment and onboarding processes, ensuring new employees had a seamless transition into their roles.
Cabin Crew Member (Premium Cabin)
Emirates
08.2014 - 08.2020
- Delivered exceptional, personalized customer service in a fast-paced environment.
- Ensured adherence to all airline and federal aviation regulations, including safety, security, and medical procedures.
- Managed ad-hoc operational and medical emergencies with composure, prioritizing safety at all times.
Group Travel Consultant
Lehmann Reisen AG Carlson Wagonlit Travel
08.2011 - 05.2014
- Consulted customers on all travel-related aspects, ensuring a thorough understanding of their unique needs.
- Crafted, calculated, and organized exceptional travel itineraries that exceeded customer expectations while staying within budget.
- Led contract negotiations and managed communications with a diverse range of global service partners, including airlines, hotels, incoming tour agencies, tour guides, and other providers.
- Collected client preferences and data in compliance with legislative requirements to personalize the travel experience.
Travel Agent Trainee
Lehmann Reisen AG Carlson Wagonlit Travel
08.2008 - 07.2011
- Developed a comprehensive understanding of organizational and commercial operations through vocational studies in business administration, accounting, law, languages, and computer applications.
Education
Associate Diploma - People Management
CIPD
05.2019
Foundation Certificate - People Practice
CIPD
08.2017
Certified Vocational Trainer - undefined
Swiss Federal Certification
06.2014
Certified HR Assistant - undefined
Edupool Switzerland
06.2014
C1 Advanced English - undefined
Cambridge University
06.2013
B2 Diplôme de Français Professionnel - undefined
Chamber of Commerce and Industry of Paris Ile-de-France
07.2011
Federal Diploma - Business & Travel Management
Swiss Federal Diploma
07.2011
Passport to Business Travel - undefined
Carlson Wagonlit Travel CWT
05.2011
Skills
- Travel industry expertise
- Proficient in MS Office
- Comprehensive project organization
- Collaborative team management
- Cross-functional teamwork
- Strong interpersonal skills
- Analytical problem solving
- Proficient in multitasking
- Initiative-driven mindset
- Strong attention to detail
LANGUAGES
German
English
French
Hobbies and Interests
Travelling, Scuba Diving, Reading, Socializing
Timeline
Team Lead - Travel
Oldendorff Carriers Middle East Ltd.
09.2023 - Current
Travel / Administration Manager
Oldendorff Carriers Middle East Ltd.
07.2021 - 09.2023
HR & Project Manager
ELCA Systems (Al Mansoori Group)
08.2020 - 07.2021
Cabin Crew Member (Premium Cabin)
Emirates
08.2014 - 08.2020
Group Travel Consultant
Lehmann Reisen AG Carlson Wagonlit Travel
08.2011 - 05.2014
Travel Agent Trainee
Lehmann Reisen AG Carlson Wagonlit Travel
08.2008 - 07.2011
Foundation Certificate - People Practice
CIPD
Certified Vocational Trainer - undefined
Swiss Federal Certification
Certified HR Assistant - undefined
Edupool Switzerland
C1 Advanced English - undefined
Cambridge University
B2 Diplôme de Français Professionnel - undefined
Chamber of Commerce and Industry of Paris Ile-de-France
Passport to Business Travel - undefined
Carlson Wagonlit Travel CWT
Associate Diploma - People Management
CIPD
Federal Diploma - Business & Travel Management
Swiss Federal Diploma
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