Leah Tolentino Pascual
Ajman,UAE
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
15
15
years of professional experience
Work history
Key Holder, Beauty Advisor
KIKO Milano
09.2019 - Current
- Handle store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Supported SM and ASM in all aspects of store operations for increased efficiency.
- Carried out day-to-day tasks assigned by SM or ASM with enthusiasm, enhancing customer experience with continued positivity.
- Exercised decision-making and multitasking capabilities as elevated team member, prioritizing service over tasks.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Organized displays to promote inventory and encourage customer purchases.
- Maintained high levels of customer retention by resolving complex customer complaints.
- Identified operational problems and proposed solutions to management, improving service efficiency.
Beauty Advisor Maybelline and L’oreal Cosmetics
L’Oreal Group
02.2016 - 07.2019
- Maintain inventory and cosmetic displays
- Welcome each customer while offering a superior customer experience
- Exceeds all sales goals and achieved top tier level sales
- Quickly establish rapport with customers and create an extensive personal clientele
- Received consistently positive customer feedback, resulting in frequent upsales and commissions.
- Promoted customer loyalty scheme at checkout.
- Identified discrepancies in stocks through regular inventory management.
Beauty Advisor
Al Mawarid Company
06.2013 - 01.2016
- Demonstrated skincare and makeup techniques to promote products and educate customers.
- Organised displays to promote inventory and encourage customer purchases.
- Recommended items to suit customer preferences and budgets, boosting loyalty and satisfaction.
- Pushed promotions, rewards and incentive programs to help customers find great deals on desired products.
Telephone Operator cum Secretary
Lead Whole Enterprises Co., Ltd.
Taiwan
10.2008 - 10.2010
- Do outgoing and receive incoming calls from clients
- Courteously greet customers and give them the best customer service needed
- Give customer assistance by answering their inquiries and other concerns
- Transfer calls from to designated area or department
- Encode and forward customer’s concerns to authorized personnel that will further assist the concern of the customer
- Inform customers with their billing information, unpaid bills and other important concerns, malfunctions to a supervisor.
Education
Skills
- Retail merchandising expertise
- Fashion and styling expertise
- Face-to-face selling
- Superb time management
- Cash management
- Leadership
Custom
I hereby attest that all the above-mentioned information is true to my best of knowledge.
Personal Information
- Age: 37
- Citizenship: Filipino
- Date of birth: 06/11/1985
Languages
Chinese (Mandarin)
Intermediate
Urdu
Intermediate
Arabic
Elementary
English
Upper intermediate
Timeline
Key Holder, Beauty Advisor
KIKO Milano
09.2019 - Current
Beauty Advisor Maybelline and L’oreal Cosmetics
L’Oreal Group
02.2016 - 07.2019
Beauty Advisor
Al Mawarid Company
06.2013 - 01.2016
Telephone Operator cum Secretary
Lead Whole Enterprises Co., Ltd.
10.2008 - 10.2010
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