Leanne Burrell
Overview
12
12
years of professional experience
Work History
Restaurant Floor Manager
Lock Stock And Barrel Solution Leisure Group
06.2023 - 04.2024
- Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
- Assisted in revenue growth by contributing innovative ideas for menu development, promotions, and special events.
- Evaluated employee performance regularly through observations and one-on-one meetings for continuous improvement opportunities.
- Fostered teamwork among staff members through clear communication of goals, expectations, and responsibilities.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Negotiated salary packages and benefits offerings for newly hired employees, ensuring competitive compensation structures across all departments.
- Led efforts to establish a strong company culture, emphasizing core values and promoting employee satisfaction throughout the organization.
- Collaborated with department heads to determine staffing needs and develop targeted recruitment strategies accordingly.
- Managed permit application submissions, resulting in faster approval times for clients.
- Served as point of contact for safety and security matters, maintaining positive rapport with local law enforcement and community leaders.
- Maintained payroll information by calculating, collecting, and entering data.
- Enhanced operational efficiency by implementing continuous improvement initiatives and lean methodologies.
Restaurant Manager
American Smoke House
05.2021 - 04.2023
- Planning and executing the day-to-day operations, minimizing expenses and controlling costs, promoting and marketing the restaurant, maintaining team members' development progress, training team members
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Supervisor
Nakheel (Jebal Ali Recreation Club)
01.2014 - 01.2020
- Executing daily operations of an F&B outlet, reviewing financial transactions, ensuring guest satisfaction, outlet maintenance, leading a team of 14 people
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Head Waiter
Stables Bar and Restaurant
01.2012 - 01.2014
- Providing excellent service, coordinating with the BOH team, following SOP, opening and reconciling cash float
- Trained staff members on use of POS system.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Supervised server staff and simultaneously served personal section of tables.
Education
High School Diploma -
IAN Ramsey C.E
England2005
Skills
- Excellent customer service
- Team Work and Leadership Skills
- Ability to Work under Pressure
- Good Behavior and Good Communication Skills
- Committee with Time and Job
- Critical Thinking and Quick Response
- Understanding evidence-based care
- An expressive mind with the ability to think clearly and logically
- Ability to work accurately and pays attention to details
- Excellent spoken and written communication skills, problem solving, and leadership skills
- Details of business acumen and driving towards increasing the GOP of the organization
Proficiency Matrix
Ensuring the on-time performance & preparing duty allocation and supervising duties., Conducting briefing of each shift and ensuring that the staff is updated on all operational matters including delays, disruptions, and contingency planning., Planning new systems & motivating staff members and accordingly coordinating with all departments for the achievement of desired goals., Ensuring speedy resolution of queries & internal grievances to maximize guest satisfaction levels., Building and maintaining strong and excellent relations with guests to generate avenues for additional business., Ensuring maximum guest satisfaction by closely interacting with potential guests to understand their requirements and customizing products & services with optimum resource utilization., Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets., Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members., Planning, and delivering, training, including inductions for new staff., Evaluating effectiveness of performances & development programs.
Festive Period
Self-handled the festive period from start to finish (2023) Christmas day and NYE gala. Whereby both Events held 100 - 150 pox, 10% of each were children.
Professional Snapshot
In quest of challenging assignments in Hospitality with organization of high repute.
Personal Information
- Date of Birth: 03/07/93
- Nationality: British
- Marital Status: Single
- Religion: Christian
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Restaurant Floor Manager
Lock Stock And Barrel Solution Leisure Group
06.2023 - 04.2024
Restaurant Manager
American Smoke House
05.2021 - 04.2023
Supervisor
Nakheel (Jebal Ali Recreation Club)
01.2014 - 01.2020
Head Waiter
Stables Bar and Restaurant
01.2012 - 01.2014
High School Diploma -
IAN Ramsey C.E
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