Summary
Overview
Work history
Education
Skills
Websites
Certification
Languages
Affiliations
References
Timeline
Generic
Leanne Fernandes

Leanne Fernandes

Dubai,UAE

Summary

Dynamic Senior Growth Project Manager with 13+ years of leadership experience in Operations Management, Agile Project Management, Stakeholder Engagement, and Talent Development. Known for a robust work ethic, strategic thinking, and self-drive, delivering superior outcomes aligned with strategic objectives, amidst challenging deadlines. Thrive in building high-performance teams and crafting process-driven frameworks. Passionate about achieving organizational excellence through strategic planning, meticulous execution, and relentless improvement

Overview

15
15
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Sr. Growth Project Manager

Oliver+ Marketing Agency
Dubai, UAE
04.2024 - Current
  • Spearhead the design and implementation of comprehensive project plans, including RACI charts and timelines for RFIs, RFPs, ensuring clarity and efficiency
  • Facilitate cross-department collaboration with leadership and stakeholders to grasp project requirements and deliver bespoke solutions
  • Act as a strategic consultant, mitigating risks across development, and production phases
  • Led the team in achieving key business KPIs, including capacity utilization, productivity, and operational efficiency. Proactively identified and addressed deviations from performance targets while ensuring strict compliance with safety, security, and on-time delivery standards
  • Introduce and implement process improvements to increase operational efficiency
  • Proactively coached resources to meet operational needs, demonstrating the ability to mentor and lead the team
  • Successfully coordinated with sales, client leads, solution architects, marketing, and other teams to generate cohesive and high-quality new business opportunities
  • Provide regular reports and updates to department heads and senior management on capacity planning initiatives, including risks, opportunities, and recommendations for improvement
  • Ensure strict compliance with established Standard Operating Procedures (SOPs)
  • Leveraged Salesforce to precisely update and maintain opportunity records, ensuring the integrity and reliability of the data
  • Maintain and improve production calendars and timelines to ensure projects stay on track and meet deadlines
  • Anticipate and mitigate risks across development, production, and proactively look for solutions when occured
  • Demonstrating the ability to work both collaboratively and independently with equal enthusiasm and intensity, while being self-motivated to discover efficient and effective methods to achieve objectives
  • Capable of rapidly assimilating new information, deconstructing and simplifying issues, and formulating customized solutions to address them
  • Provide proactive communication to leadership through project updates, alerts, and solution-driven status reports while encouraging an environment of full transparency
  • Guided the development of project objectives, established clear performance expectations.
  • Fostered a positive work environment, enhanced team productivity substantially.
  • Facilitated smooth transitions between project stages for seamless progression.
  • Expedited issue resolution to minimize delays in project timelines.
  • Delivered high-quality results whilst adhering to strict deadlines and budget constraints.
  • Led cross-functional teams to achieve project goals on time.
  • Ensured effective resource allocation with meticulous project scheduling.
  • Strengthened stakeholder relationships through regular updates and clear communication.
  • Streamlined processes using lean methodologies, improved operational efficiency significantly.
  • Implemented quality control measures, ensured adherence to standards.
  • Enhanced project efficiency by streamlining communication channels.
  • Mentored employees to maximized development potential.

Sr. Business Operations Analyst

HERE Solutions India Pvt. Ltd.
Mumbai, India
05.2022 - 04.2024
  • Managing, monitoring and supporting HERE Mumbai Headcount forecasting process. Maintain Hiring and Attrition tracker and send timely requests for backfills in collaboration with HR & TA Team
  • Collaborate with internal and external stakeholders to fulfill operational or service level requirements, escalating developments to management and communicating with teams
  • Continuously supervised team performance to address both high potential and low performance appropriately, working with management to resolve personnel issues
  • Demand Planning - Analyze Demand vs Capacity at all Production sites.
    Align demand to production, basis the available capacity for the quarter by collaborating with internal & external stakeholders
  • Directed Capacity planning, Human Resource management & Project Management for ~2.5K human resources
  • Ensure adherence to project requirements for smooth execution and oversee the execution of projects across each milestone
  • Manage pre-production tasks, including scheduling, budgeting, coordinating talent, and organizing production logistics
  • Develop and manage processes for scope change management. This includes documenting changes, assessing their impact, and establishing clear escalation protocols
  • Handle issue resolution and risk mitigation at the workstream level, escalating issues when necessary
  • Assisting the Business Planning Team in Internal/External ISO Audits
  • Manage consolidated status reporting for both workstream and program levels
  • Served as the First Reporting Manager for all new hires at India Data Operations, overseeing onboarding and integration for a team of 1,000+ employees. Acted as the primary POC to ensure smooth transitions, alignment with organizational goals, and consistent performance standards across teams
  • Creating hiring plans based on annual & quarterly financial plans in collaboration with Business, HRIS, Training & Payroll team
  • External Temporary Labor Management-Hired ETLs for Production Team in collaboration with Supplier Management Team

Sr. Spatial Data Specialist

HERE Solutions India Pvt. Ltd.
Mumbai, India
08.2011 - 04.2022
  • Managing E2E Projects efficiently: Planning timelines, identifying key resources, Driving
    Project milestones, Requirement Gathering, Project kickoff, Training, Meetings, leading weekly stakeholder meetings and providing updates to internal and external stakeholders
  • Responsible for overall project deliverables- ProjectPlan, Documentation and SLA’s
  • Focusing on Continual Improvements and improving Operational Efficiency
  • Driving Projects and Improvements by practicing Agile framework
  • Liaising with Content Production Managers for ensuring product accuracy
  • Responsible for deriving the required project output from vendors with stringent timeline
  • Ensure Process controls & Governance plans are in place
  • Providing Demo to the management and stakeholders
  • Certified to perform Quality Checks
  • Provided Training & Assistance (Project Specific) to new hires within the Organization
  • Responsible for creating Project Documents

Customer service associate

Jet Airways India Pvt. Ltd.
Mumbai, India
06.2010 - 12.2010
  • Delivered check-in, boarding, and arrival assistance to over 500 passengers each day, ensuring a high level of customer satisfaction
  • Effectively addressed passenger concerns related to delays and baggage issues, leading to a 30% reduction in complaint rates
  • Partnered with flight and security teams for punctual departures, ensuring passenger satisfaction
  • Supervised special services for VIPs and passengers needing assistance, maintaining airline standards of care and hospitality
  • Showcased excellent listening skills when interacting with customers, leading to greater understanding of their needs.
  • Maintained high level of patience when dealing with difficult customers, resulting in peaceful resolutions.

Education

Masters of Commerce - Commerce

University of Mumbai
Mumbai / India
06.2013 - 03.2014

Bachelor of Commerce - Commerce

University of Mumbai
Mumbai / India
06.2009 - 03.2010

Higher Secondary Education - Commerce

L.S. Raheja College of Arts & Commerce
Mumbai / India
06.2006 - 03.2007

High School Diploma - Commerce

St. Joseph's Convent High School
Mumbai / India
06.2004 - 03.2005

Skills

  • Project management
  • Risk mitigation
  • Salesforce management
  • Agile methodology
  • Stakeholder engagement
  • Resource allocation
  • Communication updates
  • Problem solving
  • MS project proficiency
  • Proficient in JIRA
  • Quality Assurance
  • Marketing

Certification

  • Lean Six Sigma Green Belt - Benchmark X 360 (Benchmark Six Sigma)
  • Certified Scrum Master - Scrum Alliance

Languages

English
Native
Hindi
Fluent

Affiliations

Handicraft & Music:

Enjoys creating unique handicrafts and has a deep appreciation for various music genres

References

References available upon request.

Timeline

Sr. Growth Project Manager

Oliver+ Marketing Agency
04.2024 - Current

Sr. Business Operations Analyst

HERE Solutions India Pvt. Ltd.
05.2022 - 04.2024

Masters of Commerce - Commerce

University of Mumbai
06.2013 - 03.2014

Sr. Spatial Data Specialist

HERE Solutions India Pvt. Ltd.
08.2011 - 04.2022

Customer service associate

Jet Airways India Pvt. Ltd.
06.2010 - 12.2010

Bachelor of Commerce - Commerce

University of Mumbai
06.2009 - 03.2010

Higher Secondary Education - Commerce

L.S. Raheja College of Arts & Commerce
06.2006 - 03.2007

High School Diploma - Commerce

St. Joseph's Convent High School
06.2004 - 03.2005

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Leanne Fernandes