Lea Regina A. Antiporda
Operations Officer
Rashidiya,Dubai
Summary
Versatile Operations Officer adept at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as a driven, dedicated and hardworking leader with a history of streamlining operations and increasing efficiency.
Overview
3
3
Languages
4
4
years of post-secondary education
13
13
years of professional experience
Work History
Operations Officer
Bank of China (Dubai) Branch – DIFC
Dubai, UAE
03.2019 - 12.2020
- Processed remittances whether be inward or outward, fixed deposit, syndicated loan, letter of credit, margin deposit, account opening and closing, manual fees, tax collection, etc. with high accuracy and efficiency.
- Optimized business processes to foster operational efficiency.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Verified compliance with best business practices throughout organization.
- In charge of our department’s document management and keeping a track of important files like client’s signature list, E-token logbook and CIF maintenance.
Corporate Cashier and Senior Customer Service
Al Rostamani International Exchange – Deira
Dubai, UAE
11.2014 - 11.2018
- Operating with cash, cheque and other financial transactions in accordance to guidelines provided by the Company with accuracy and efficiency.
- Exercise due diligence in processes related to customer transactions to ensure risk mitigation and adherence to relevant AML procedures and KYC initiatives.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Responding to queries made via email, call or in person within agreed timescale.
Branch In Charge
Orient Exchange Co. (L.L.C.) – Silicon Oasis
Dubai, UAE
10.2012 - 10.2014
- Monitor the exchange rate for foreign currencies and telegraphic transfer and immediately update the clients for prevailing rates.
- Drove operational improvements which resulted in savings and improved profit margins.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Client Service Associate 3
BDO Unibank, Inc
Quezon City, Philippines
05.2010 - 10.2012
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
OJT
Odyssey Music and Video
Pasig City, Philippines
11.2009 - 03.2010
- Validated warehouse data structure and accuracy.
- Performed systems and data analysis using variety of computer languages and procedures.
Student Assistant
Polytechnic University of the Philippines
Manila, Philippines
06.2007 - 10.2009
- Assists and supervises the Administration of Polytechnic University of the Philippine College Entrance Test PUPCET (A.Y.2007-2008 and 2008-2009).
- Checks, interprets, evaluate and scores Psychological Tests and forwards to the Psychometrics for rechecking;.
- Administered Individual Inventory Record Forms and Survey of Problems to the freshmen students;.
- Coordinates and facilitates seminars, workshop and conferences conducted by the unit.
Education
BBA - Business Administration
Polytechnic University Of The Philippines
Sta. Mesa Manila, Philippines 06.2006 - 05.2010
Skills
MS Office
undefinedAccomplishments
- Chinese Proficiency Test (HSK Level 1) – Total Score : 200 / Percentile Rank : 99.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
“Don't do unto others what you don't want done unto you.”
― Confucius
Timeline
Operations Officer
Bank of China (Dubai) Branch – DIFC
03.2019 - 12.2020
Corporate Cashier and Senior Customer Service
Al Rostamani International Exchange – Deira
11.2014 - 11.2018
Branch In Charge
Orient Exchange Co. (L.L.C.) – Silicon Oasis
10.2012 - 10.2014
Client Service Associate 3
BDO Unibank, Inc
05.2010 - 10.2012
OJT
Odyssey Music and Video
11.2009 - 03.2010
Student Assistant
Polytechnic University of the Philippines
06.2007 - 10.2009
BBA - Business Administration
Polytechnic University Of The Philippines
06.2006 - 05.2010
Similar Profiles
Yiwen ZhangYiwen Zhang
Risk Manager at Bank Of China DIFCRisk Manager at Bank Of China DIFC
SUSAN PHILIPSUSAN PHILIP
Customer Service Manager, Private Banking at ICICI BANK, DIFC BranchCustomer Service Manager, Private Banking at ICICI BANK, DIFC Branch
Muhammad Yasir ShafiqMuhammad Yasir Shafiq
Chinese Translator Cum Field Operator at Power China Jiangxi Electric Power Construction Company Dubai BranchChinese Translator Cum Field Operator at Power China Jiangxi Electric Power Construction Company Dubai Branch