Lea Regina A. Antiporda
Operations Officer
Rashidiya,Dubai
Summary
Versatile Operations Officer adept at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as a driven, dedicated and hardworking leader with a history of streamlining operations and increasing efficiency.
Overview
3
3
Languages
4
4
years of post-secondary education
13
13
years of professional experience
Work History
Operations Officer
Bank of China (Dubai) Branch – DIFC
Dubai, UAE
03.2019 - 12.2020
- Processed remittances whether be inward or outward, fixed deposit, syndicated loan, letter of credit, margin deposit, account opening and closing, manual fees, tax collection, etc. with high accuracy and efficiency.
- Optimized business processes to foster operational efficiency.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Verified compliance with best business practices throughout organization.
- In charge of our department’s document management and keeping a track of important files like client’s signature list, E-token logbook and CIF maintenance.
Corporate Cashier and Senior Customer Service
Al Rostamani International Exchange – Deira
Dubai, UAE
11.2014 - 11.2018
- Operating with cash, cheque and other financial transactions in accordance to guidelines provided by the Company with accuracy and efficiency.
- Exercise due diligence in processes related to customer transactions to ensure risk mitigation and adherence to relevant AML procedures and KYC initiatives.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Responding to queries made via email, call or in person within agreed timescale.
Branch In Charge
Orient Exchange Co. (L.L.C.) – Silicon Oasis
Dubai, UAE
10.2012 - 10.2014
- Monitor the exchange rate for foreign currencies and telegraphic transfer and immediately update the clients for prevailing rates.
- Drove operational improvements which resulted in savings and improved profit margins.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Client Service Associate 3
BDO Unibank, Inc
Quezon City, Philippines
05.2010 - 10.2012
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
OJT
Odyssey Music and Video
Pasig City, Philippines
11.2009 - 03.2010
- Validated warehouse data structure and accuracy.
- Performed systems and data analysis using variety of computer languages and procedures.
Student Assistant
Polytechnic University of the Philippines
Manila, Philippines
06.2007 - 10.2009
- Assists and supervises the Administration of Polytechnic University of the Philippine College Entrance Test PUPCET (A.Y.2007-2008 and 2008-2009).
- Checks, interprets, evaluate and scores Psychological Tests and forwards to the Psychometrics for rechecking;.
- Administered Individual Inventory Record Forms and Survey of Problems to the freshmen students;.
- Coordinates and facilitates seminars, workshop and conferences conducted by the unit.
Education
BBA - Business Administration
Polytechnic University Of The Philippines
Sta. Mesa Manila, Philippines 06.2006 - 05.2010
Skills
MS Office
Operating Systems: Windows XP, Windows VistaLotus Notes
Relationship building and management
Cash handling expertise
Reporting familiarity
Customer Service
Verbal and written communication
Operational efficiency
Office administration
Accomplishments
- Chinese Proficiency Test (HSK Level 1) – Total Score : 200 / Percentile Rank : 99.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“Don't do unto others what you don't want done unto you.”
― Confucius
Timeline
Operations Officer
Bank of China (Dubai) Branch – DIFC
03.2019 - 12.2020
Corporate Cashier and Senior Customer Service
Al Rostamani International Exchange – Deira
11.2014 - 11.2018
Branch In Charge
Orient Exchange Co. (L.L.C.) – Silicon Oasis
10.2012 - 10.2014
Client Service Associate 3
BDO Unibank, Inc
05.2010 - 10.2012
OJT
Odyssey Music and Video
11.2009 - 03.2010
Student Assistant
Polytechnic University of the Philippines
06.2007 - 10.2009
BBA - Business Administration
Polytechnic University Of The Philippines
06.2006 - 05.2010