LEBENDRA ADHIKARI
Dubai
Summary
Talented leader offering over 15 years of experience in preparing and serving diverse foods. Capable of motivating employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills.
Overview
25
25
years of professional experience
Work History
Restaurant Operations Manager
Al Reyadah Hospitality
Sharjah, United Arab Emirates
01.2024 - Current
- Coordinated successful marketing campaigns that increased brand visibility within the local community and attracted new patrons.
- Negotiated vendor contracts effectively to secure favorable pricing on high-quality products while maintaining strong partnerships with suppliers.
- Established strong communication channels between front-of-house and back-of-house teams for seamless service delivery.
- Analyzed sales data regularly to inform menu adjustments based on emerging trends or shifting customer preferences.
- Enhanced employee retention by fostering a positive work environment and providing ongoing professional development opportunities.
- Reduced food waste through careful inventory management, menu planning, and portion control.
- Improved overall guest satisfaction by implementing new staff training programs and streamlining restaurant operations.
RESTAURANT MANAGER
INDPT Food Company
03.2019 - 12.2023
- Analyzed operations to improve restaurant efficiency and service levels.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
- Developed, implemented and communicated business plans to promote profitable food and beverage sales.
- Part of Parker's Turn-around project.
- Presenting monthly KPI to MD's.
- Weekly sales analysis, manager's monthly project to present to higher management.
- Monthly COGS analysis, deviation reports and explanation to MD's.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
MULTI UNIT MANAGER
Falla
05.2016 - 06.2018
- Maintained high professional standards by monitoring staff performance and conducting annual appraisals.
- Facilitated weekly Quality Assurance (QA) meetings to highlight and address product standardization issues.
- Surpassed sales plans by 10%, using data analysis to identify and close critical sales gaps.
- Forecasted annual budgets and revenue, tracking actual progress using micros and Microsoft Excel.
- Transformed underperforming teams into productive, profitable teams, increasing sales by 10%.
- Approached new tasks and projects with enthusiasm and passion, increasing employee motivation and morale.
RESTAURANT MANAGER
Hollywood Burger Restaurant
11.2012 - 05.2015
- Maintained safe working and guest environments, reducing injury and incident risks.
- Analysed operations to improve restaurant efficiency and service levels.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
RESTAURANT MANAGER
Figaro's Italian Pizza Restaurant
10.2010 - 09.2012
- Analysed operations to improve restaurant efficiency and service levels.
- Developed, implemented and communicated business plans to promote profitable food and beverage sales.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
ASSISTANT MANAGER
Carino's Italian
03.1999 - 04.2002
- Built customer relationships with consultative sales approach.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Trained staff on best practices to achieve optimal productivity.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Education
Bachelor in Commerce -
Tribhuwan University
04.2003
Skills
- Wage management
- End-of-day reconciliation
- Operations management
- Kitchen equipment operation and maintenance
- Cost-controls
- Staff scheduling
- Inventory control and record keeping
- Manager support
- Multi-unit management
Languages
English
Personal Information
- Date of Birth: 12/05/1983
- Nationality: Nepali
Timeline
Restaurant Operations Manager
Al Reyadah Hospitality
01.2024 - Current
RESTAURANT MANAGER
INDPT Food Company
03.2019 - 12.2023
MULTI UNIT MANAGER
Falla
05.2016 - 06.2018
RESTAURANT MANAGER
Hollywood Burger Restaurant
11.2012 - 05.2015
RESTAURANT MANAGER
Figaro's Italian Pizza Restaurant
10.2010 - 09.2012
ASSISTANT MANAGER
Carino's Italian
03.1999 - 04.2002
Bachelor in Commerce -
Tribhuwan University