Dr Leel Aswathy Asok (BDS , MBA)
Senior executive- Healthcare Operations & Quality Operations
Al Qusais,Dubai
Summary
Dedicated health service management professional with extensive experience in medical care work. Priority-driven Patient Service provider promoting 10-year career with exemplary organizational, time management and communication skills. Skilled in healthcare planning and coordination, achieving productive, profitable business operations. In my progressive career, I have held pivotal roles such as Senior Executive in hospital operations at the prestigious Rajagiri Hospital (JCI accredited) in Cochin, India, and as Senior Executive- Quality and Accreditation at Travancore Medicity Hospital (NABH Accredited), Kollam, where I was instrumental in spearheading compliance and continuous improvement efforts. With 8 years of experience as a Dentist who managed an established Dental health Centre, I bring a unique perspective to management roles, informed by hands-on clinical experience. My dedication to excellence is unwavering, and I am keen to contribute to an organization's success by driving impactful change.
Overview
11
11
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Senior Executive Quality Operations
Travancore Medical College Hospital (NABH Accredited)
1 2024 - 4 2024
- During my role as a Senior Executive -Quality Operations at Travancore Medical College Hospital, I was responsible for overseeing and maintaining the quality operations of the hospital in accordance with NABH standards.
- Conducted routine audits to ensure compliance with NABH standards and protocols
- Provided recommendations for process improvements and adherence to NABH guidelines
- Collaborated with multidisciplinary teams to develop and implement evidence-based best practices
- Led training sessions and workshops to educate staff on best practices and regulatory requirements
- Conducted a research study on the current SOP of the health care facility, identified areas of weakness and suggested strategies for enhancing efficiency and patient satisfaction
- Developed a comprehensive PROM implementation plan outlining key milestones and data collection methods
- Resolved complaints with proactive problem-solving and analysis
- Responded to customer queries and provided excellent customer service
- Provided professional and helpful support to new and existing clients.
Senior Executive -Operations
Rajagiri Hospital (JCI Accredited)
01.2023 - 01.2024
- During my tenure as a Senior Executive in Operations at Rajagiri Hospital, I played a pivotal role in optimizing operational efficiency and ensuring high standards of service delivery in alignment with JCI accreditation requirements
- I actively contributed to: Oversaw day-to-day operations of multiple hospital departments, ensuring compliance with regulatory standards
- Collaborated with physicians, nurses, and administration to streamline hospital operations and improve patient satisfaction
- Managed a team of 30 staff members and ensured compliance with all applicable laws and regulations, resulting in zero compliance violations during annual audits
- Oversaw business expansion into new markets, leading to 30% revenue growth
- Tracked patient satisfaction surveys and implemented strategies to address any concerns
- Leading process improvement initiatives to enhance the overall quality of healthcare services and patient satisfaction
- Prepared and presented financial reports to senior management that provided insights into the organization's financial health
- Resolved complaints with proactive problem-solving and analysis
- Responded to customer queries and provided excellent customer service
- Provided professional and helpful support to new and existing clients
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
Assistant Relationship Manager
Niva Bupa Health Insuarance, Kollam
07.2022 - 12.2022
- Coordinated with cross-functional teams to ensure product delivery timelines and customer satisfaction
- Developed and maintained strong client relationships, resulting in a 20% increase in product sales and revenue for the company
- Developed and presented presentations to senior management on customer requirements and market trends.
Dental Surgeon
Clinical Practice
12.2012 - 12.2020
- During my tenure as a Dental Surgeon in clinical practice, I provided comprehensive dental care to patients, ensuring optimal oral health and treatment outcomes
- My responsibilities included: Diagnosing and treating various dental conditions, including performing routine dental procedures and surgeries
- Delivering high-quality customer service and ensuring a positive patient experience through effective communication and compassionate care
- Maintaining meticulous records and utilizing electronic health records (EHR) management for accurate documentation and treatment planning.
Education
MBA - undefined
TKM Institute of Management (University of Kerala)
BDS - undefined
Amrita Institute of Medical Sciences
12th - undefined
Infant Jesus Anglo Indian ICSE School
10th - undefined
Mount Carmel Anglo Indian ICSE School
Skills
Customer Service
Certification
Microsoft Office Specialist
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Company CultureCareer advancementPersonal development programsTimeline
Senior Executive -Operations
Rajagiri Hospital (JCI Accredited)
01.2023 - 01.2024
Assistant Relationship Manager
Niva Bupa Health Insuarance, Kollam
07.2022 - 12.2022
Dental Surgeon
Clinical Practice
12.2012 - 12.2020
Senior Executive Quality Operations
Travancore Medical College Hospital (NABH Accredited)
1 2024 - 4 2024
MBA - undefined
TKM Institute of Management (University of Kerala)
BDS - undefined
Amrita Institute of Medical Sciences
12th - undefined
Infant Jesus Anglo Indian ICSE School
10th - undefined
Mount Carmel Anglo Indian ICSE School
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