Summary

Overview

Work History

Education

Skills

Websites

Certification

Work Preference

Timeline

Dr Leel Aswathy Asok (BDS , MBA)

Senior executive- Healthcare Operations & Quality Operations

Al Qusais,Dubai

Summary

Dedicated health service management professional with extensive experience in medical care work. Priority-driven Patient Service provider promoting 10-year career with exemplary organizational, time management and communication skills. Skilled in healthcare planning and coordination, achieving productive, profitable business operations. In my progressive career, I have held pivotal roles such as Senior Executive in hospital operations at the prestigious Rajagiri Hospital (JCI accredited) in Cochin, India, and as Senior Executive- Quality and Accreditation at Travancore Medicity Hospital (NABH Accredited), Kollam, where I was instrumental in spearheading compliance and continuous improvement efforts. With 8 years of experience as a Dentist who managed an established Dental health Centre, I bring a unique perspective to management roles, informed by hands-on clinical experience. My dedication to excellence is unwavering, and I am keen to contribute to an organization's success by driving impactful change.

Overview

years of professional experience

Certifications

Languages

Work History

Senior Executive Quality Operations

Travancore Medical College Hospital (NABH Accredited)

1 2024 - 4 2024

During my role as a Senior Executive -Quality Operations at Travancore Medical College Hospital, I was responsible for overseeing and maintaining the quality operations of the hospital in accordance with NABH standards.
Conducted routine audits to ensure compliance with NABH standards and protocols
Provided recommendations for process improvements and adherence to NABH guidelines
Collaborated with multidisciplinary teams to develop and implement evidence-based best practices
Led training sessions and workshops to educate staff on best practices and regulatory requirements
Conducted a research study on the current SOP of the health care facility, identified areas of weakness and suggested strategies for enhancing efficiency and patient satisfaction
Developed a comprehensive PROM implementation plan outlining key milestones and data collection methods
Resolved complaints with proactive problem-solving and analysis
Responded to customer queries and provided excellent customer service
Provided professional and helpful support to new and existing clients.

Senior Executive -Operations

Rajagiri Hospital (JCI Accredited)

01.2023 - 01.2024

During my tenure as a Senior Executive in Operations at Rajagiri Hospital, I played a pivotal role in optimizing operational efficiency and ensuring high standards of service delivery in alignment with JCI accreditation requirements
I actively contributed to: Oversaw day-to-day operations of multiple hospital departments, ensuring compliance with regulatory standards
Collaborated with physicians, nurses, and administration to streamline hospital operations and improve patient satisfaction
Managed a team of 30 staff members and ensured compliance with all applicable laws and regulations, resulting in zero compliance violations during annual audits
Oversaw business expansion into new markets, leading to 30% revenue growth
Tracked patient satisfaction surveys and implemented strategies to address any concerns
Leading process improvement initiatives to enhance the overall quality of healthcare services and patient satisfaction
Prepared and presented financial reports to senior management that provided insights into the organization's financial health
Resolved complaints with proactive problem-solving and analysis
Responded to customer queries and provided excellent customer service
Provided professional and helpful support to new and existing clients
Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.

Assistant Relationship Manager

Niva Bupa Health Insuarance, Kollam

07.2022 - 12.2022

Coordinated with cross-functional teams to ensure product delivery timelines and customer satisfaction
Developed and maintained strong client relationships, resulting in a 20% increase in product sales and revenue for the company
Developed and presented presentations to senior management on customer requirements and market trends.

Dental Surgeon

Clinical Practice

12.2012 - 12.2020

During my tenure as a Dental Surgeon in clinical practice, I provided comprehensive dental care to patients, ensuring optimal oral health and treatment outcomes
My responsibilities included: Diagnosing and treating various dental conditions, including performing routine dental procedures and surgeries
Delivering high-quality customer service and ensuring a positive patient experience through effective communication and compassionate care
Maintaining meticulous records and utilizing electronic health records (EHR) management for accurate documentation and treatment planning.

Education

MBA - undefined

TKM Institute of Management (University of Kerala)

BDS - undefined

Amrita Institute of Medical Sciences

12th - undefined

Infant Jesus Anglo Indian ICSE School

10th - undefined

Mount Carmel Anglo Indian ICSE School

Skills

Customer Service

Microsoft Office

Leadership Skills

Strong Communication Skills

Healthcare Leadership

Quality Assurance

Operational Efficiency

Team Leadership

Patient Care