Leen Abu El-Haj
Dubai,United Arab Emirates
Summary
Motivated professional seeking a role in Industrial Engineering, Supply Chain, Customer Service, or Project Management, aiming to contribute to operational excellence and help the organization achieve its strategic objectives.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Order Management Specialist
Kerry Foods Ltd
Dubai
2025.07 - 2025.08
- Acted as the Single Point of Contact (SPOC) for all Middle East order entries in SAP, ensuring 100% accuracy.
- Managed and maintained customer profiles, ensuring all information was current and accurate.
- Coordinated with Sales and Commercialization teams to support the setup of new SKUs in the system.
- Regularly updated OTIF (On-Time In-Full) reports to support and maintain a 94% global accuracy rate.
- Maintained MAD (Material Availability Date) files received from Supply Planners to align production schedules with dispatch timelines.
- Processed credit notes through SAP based on customer requests.
Supply Chain Analyst
Reckitt Benckiser
Dubai
2023.05 - 2025.05
- Closely worked with the Sales and Legal departments to verify distributor contracts and ensure order compliance.
- Assisted with order approvals and performed compliance checks.
- Followed up with distributors on post-shipment documents to ensure shipments were headed to and arrived in the intended markets.
Demand Planning Intern
Unilever
Dubai
2022.01 - 2023.01
- Partnered with Customer Development, Customer Service, and Marketing teams to establish a 24-month sales forecast.
- Monitored In-Market Sales (IMS) and analyzed their impact on the planning horizon to adjust forecasts accordingly.
- Led the Sales & Operations Planning (S&OP) cycle for the Skin Cleansing category.
- Identified and managed supply and demand risks to ensure planning accuracy and business continuity.
Operations Intern
Aramex
Dubai
2021.01 - 2022.01
- Improved facility utilization by 8% by analyzing pallet storage and identifying underused warehouse space.
- Assessed employee efficiency by evaluating availability and productivity metrics.
- Analyzed individual product handling transactions using stock position reports to measure performance and identify areas for improvement.
Education
Bachelor of Science - Industrial Engineering
American University of Sharjah
Sharjah 2017.09 - 2021.12
Skills
- Excel
- MS Office
- SAP
- MDG
- AutoCAD
- C Programming
- Data Analytics
- R-Tool, Python, and Tableau
Timeline
Order Management Specialist
Kerry Foods Ltd
2025.07 - 2025.08
Supply Chain Analyst
Reckitt Benckiser
2023.05 - 2025.05
Demand Planning Intern
Unilever
2022.01 - 2023.01
Operations Intern
Aramex
2021.01 - 2022.01
Bachelor of Science - Industrial Engineering
American University of Sharjah
2017.09 - 2021.12