Summary
Overview
Work history
Education
Skills
Timeline
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Leen Abu El-Haj

Leen Abu El-Haj

Dubai,United Arab Emirates

Summary

Motivated professional seeking a role in Industrial Engineering, Supply Chain, Customer Service, or Project Management, aiming to contribute to operational excellence and help the organization achieve its strategic objectives.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work history

Order Management Specialist

Kerry Foods Ltd
Dubai
07.2025 - 08.2025
  • Acted as the Single Point of Contact (SPOC) for all Middle East order entries in SAP, ensuring 100% accuracy.
  • Managed and maintained customer profiles, ensuring all information was current and accurate.
  • Coordinated with Sales and Commercialization teams to support the setup of new SKUs in the system.
  • Regularly updated OTIF (On-Time In-Full) reports to support and maintain a 94% global accuracy rate.
  • Maintained MAD (Material Availability Date) files received from Supply Planners to align production schedules with dispatch timelines.
  • Processed credit notes through SAP based on customer requests.

Supply Chain Analyst

Reckitt Benckiser
Dubai
05.2023 - 05.2025
  • Closely worked with the Sales and Legal departments to verify distributor contracts and ensure order compliance.
  • Assisted with order approvals and performed compliance checks.
  • Followed up with distributors on post-shipment documents to ensure shipments were headed to and arrived in the intended markets.

Demand Planning Intern

Unilever
Dubai
01.2022 - 01.2023
  • Partnered with Customer Development, Customer Service, and Marketing teams to establish a 24-month sales forecast.
  • Monitored In-Market Sales (IMS) and analyzed their impact on the planning horizon to adjust forecasts accordingly.
  • Led the Sales & Operations Planning (S&OP) cycle for the Skin Cleansing category.
  • Identified and managed supply and demand risks to ensure planning accuracy and business continuity.

Operations Intern

Aramex
Dubai
01.2021 - 01.2022
  • Improved facility utilization by 8% by analyzing pallet storage and identifying underused warehouse space.
  • Assessed employee efficiency by evaluating availability and productivity metrics.
  • Analyzed individual product handling transactions using stock position reports to measure performance and identify areas for improvement.

Education

Bachelor of Science - Industrial Engineering

American University of Sharjah
Sharjah
09.2017 - 12.2021

Skills

  • Excel
  • MS Office
  • SAP
  • MDG
  • AutoCAD
  • C Programming
  • Data Analytics
  • R-Tool, Python, and Tableau

Timeline

Order Management Specialist

Kerry Foods Ltd
07.2025 - 08.2025

Supply Chain Analyst

Reckitt Benckiser
05.2023 - 05.2025

Demand Planning Intern

Unilever
01.2022 - 01.2023

Operations Intern

Aramex
01.2021 - 01.2022

Bachelor of Science - Industrial Engineering

American University of Sharjah
09.2017 - 12.2021
Leen Abu El-Haj