Motivated professional seeking a role in Industrial Engineering, Supply Chain, Customer Service, or Project Management, aiming to contribute to operational excellence and help the organization achieve its strategic objectives.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Order Management Specialist
Kerry Foods Ltd
Dubai
07.2025 - 08.2025
Acted as the Single Point of Contact (SPOC) for all Middle East order entries in SAP, ensuring 100% accuracy.
Managed and maintained customer profiles, ensuring all information was current and accurate.
Coordinated with Sales and Commercialization teams to support the setup of new SKUs in the system.
Regularly updated OTIF (On-Time In-Full) reports to support and maintain a 94% global accuracy rate.
Maintained MAD (Material Availability Date) files received from Supply Planners to align production schedules with dispatch timelines.
Processed credit notes through SAP based on customer requests.
Supply Chain Analyst
Reckitt Benckiser
Dubai
05.2023 - 05.2025
Closely worked with the Sales and Legal departments to verify distributor contracts and ensure order compliance.
Assisted with order approvals and performed compliance checks.
Followed up with distributors on post-shipment documents to ensure shipments were headed to and arrived in the intended markets.
Demand Planning Intern
Unilever
Dubai
01.2022 - 01.2023
Partnered with Customer Development, Customer Service, and Marketing teams to establish a 24-month sales forecast.
Monitored In-Market Sales (IMS) and analyzed their impact on the planning horizon to adjust forecasts accordingly.
Led the Sales & Operations Planning (S&OP) cycle for the Skin Cleansing category.
Identified and managed supply and demand risks to ensure planning accuracy and business continuity.
Operations Intern
Aramex
Dubai
01.2021 - 01.2022
Improved facility utilization by 8% by analyzing pallet storage and identifying underused warehouse space.
Assessed employee efficiency by evaluating availability and productivity metrics.
Analyzed individual product handling transactions using stock position reports to measure performance and identify areas for improvement.