LEENA ABRAHAM
DUBAI,UAE
Summary
Detail-oriented professional with 6 years of experience in customer support services, medical preauthorization processing, pre-approval coordination, and HR administration. Experienced in provider and customer communication, documentation management, approval follow-ups, and internal coordination, with a strong commitment to service excellence.
Overview
8
8
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work history
ASSOCIATE PREAUTHORIZATION
sukoon insurance
dubai, uae
10.2025 - Current
- Handle inbound calls from healthcare providers and customers regarding preauthorization and approval status
- Respond to queries related to medical approvals, coverage, policy benefits, and required documents
- Coordinate with hospitals, clinics, and internal medical teams to resolve approval-related issues
- Follow up on pending preauthorization requests and communicate updates effectively
- Ensure accurate documentation of calls and case details in the system
- Provide clear, professional, and timely communication while meeting SLAs
- Maintain compliance with Sukoon policies and UAE health insurance regulations
Customer Support
Metlife Insurance
Dubai, UAE
06.2024 - 09.2025
- Assisting clients with inquiries about insurance policies, coverage options, renewals, and changes to their plans.
- Helping customers understand and file insurance claims, ensuring they provide all necessary documentation, and tracking the status of claims.
- Updating customer information, making policy changes, and handling endorsements, cancellations, and reinstatements.
- Addressing customer complaints or disputes regarding claims or policies, working with other departments to resolve issues efficiently.
Insurance Pre-Approval Coordinator
Mampilly Medical Center
Sharjah
06.2023 - 05.2024
- Filed and tracked insurance claims and communicated claims status to patients.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Carefully reviews patients’ medical histories, physical findings, diagnosis and treatment results.
Insurance Coordinator
National Medical Center
Fujairah
12.2018 - 01.2021
- Filed and tracked insurance claims and communicated claims status to patients.
- Obtained prior authorization and pre-certification for outpatient procedures.
- Verified insurance and communicated coverage to staff and patients.
- Carried out administrative tasks by communicating with clients, distributing mail Medical Coding.
- Assigning appropriate ICD-10 and CPT codes for diagnosis and procedure.
- Outpatients Pre-approvals of different insurance companies such as Daman, Oman, Nextcare etc.
Human Resources Executive
Vinayaka Hospital
Sulthan Bathery
08.2017 - 11.2018
- Developed and executed HR policies and programs, workforce and job development, recruitment and hiring, compensation and benefits and employee and labour relations to build staff-focused human resources office culture.
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
Education
MBA - Hospital Administration
Bharathiar University
CoimbatoreBachelor of Science - Biochemistry
Calicut University
KeralaSkills
- Customer service and assistance
- Insurance Verification
- Understanding of medical terms
- Patient contact
- Reporting skills
- Insurance coverage verification
- Strategic thinking skills
- Claims
- Medical billing and coding
- Problem-solving
- ICD-10 Coding
Certification
- Certified AI Medical Coding – AAPC, USA
- Certificate Program | Grade: A (Competent)
- May 21–27, 2025 (7-day intensive program)
- American Academy of Professional Coders, Online
- Medical Coding: CPC Coding
- AAPC Member ID: 02025276
- Mark Scored 75%
LANGUAGES KNOWN
English: Fluent
Malayalam: Native
Arabic: Elementary
Hindi: Intermediate
Tamil: Native
PERSONAL DETAILS ADDITIONAL INFORMATION
- Nationality: INDIAN
- Marital Status: Married
- Visa Status: Employment Visa
Timeline
ASSOCIATE PREAUTHORIZATION
sukoon insurance
10.2025 - Current
Customer Support
Metlife Insurance
06.2024 - 09.2025
Insurance Pre-Approval Coordinator
Mampilly Medical Center
06.2023 - 05.2024
Insurance Coordinator
National Medical Center
12.2018 - 01.2021
Human Resources Executive
Vinayaka Hospital
08.2017 - 11.2018
Bachelor of Science - Biochemistry
Calicut University
MBA - Hospital Administration
Bharathiar University