Leena Chaudhary
Sharjah
Summary
Banking professional with 10 years of experience in retail banking operations, customer service, cash & teller management, compliance, remittances, and cross-selling financial products. Proven ability to improve branch service quality, handle high-volume transactions accurately, and manage priority customer portfolios with strong operational discipline.
Overview
10
10
years of professional experience
Work History
Deputy Manager (Branch Relationship Officer)
AXIS BANK LTD
Sunder Nagar, H.P
12.2019 - 03.2026
- Managing customer service, front desk operations and service queue.
- Managing 382 custumers portfolio
- Cross-selling: Mutual Funds, Insurance, Deposits, Gold Loans.
- Handling customer portfolios and providing personalized banking solutions.
- Processing foreign inward/outward remittances with compliance checks.
- Death claim settlement, account servicing & discrepancy resolution.
- Monitoring office accounts and executing timely reversals.
- Resolving CRU alerts and ensuring operational excellence.
- Conducting due diligence during onboarding and servicing.
Assistant Manager (Teller)
HDFC BANK LTD
Sunder Nagar, H.P
03.2016 - 12.2019
- Handled high-volume cash receipts, payments, and EOD balancing.
- Processed retail forex, gold sales & prepaid/multicurrency cards.
- Handled DD/MC issuance, fund transfers, salary uploads, & clearing.
- ATM cash replenishment & counterfeit currency detection.
- Generated walk-in based leads contributing to sales targets.
- Processed RTGS/NEFT transactions within TAT.
Education
MCA -
Punjab Technical University
BCA -
Himachal Pradesh University
ShimlaDiploma in Networking & System Security -
CDAC Mohali
Mohali12th - HPBSE
GSSS Mahadev
10th - HPBSE
GSSS Mahadev
Skills
- Branch banking operations
- ATM management
- Cash and teller oversight
- RTGS and NEFT processing
- Draft and money order handling
- Portfolio management
- Compliance assurance
- Cross-selling techniques
- Transaction processing
- Complaint resolution
- Foreign remittance services
- flexcube, Finacle, Saksham and CRM
- Microsoft Office proficiency
- Programming languages: C, C, COBOL, HTML
- Internet and system operations expertise
Languages
English
Hindi
Personal Information
Father's Name: Naginder Singh
husband's Name: Abhay Chaudhary
VISA - UAE Resident Visa
Timeline
Deputy Manager (Branch Relationship Officer)
AXIS BANK LTD
12.2019 - 03.2026
Assistant Manager (Teller)
HDFC BANK LTD
03.2016 - 12.2019
MCA -
Punjab Technical University
BCA -
Himachal Pradesh University
Diploma in Networking & System Security -
CDAC Mohali
12th - HPBSE
GSSS Mahadev
10th - HPBSE
GSSS Mahadev