LEENA NAIDU
Sharjah,United Arab Emirates
Summary
Versatile and detail-driven professional with a strong background in Business Analysis and Mortgage System, HR Administration.
Skilled in gathering business requirements, executing test cases, identifying system defects and collaborating with cross functional teams to ensure successful system implementations and process improvements. Bringing additional experience in optimizing mortgage processing systems, customer service, Sales coordination and HR with a strong understanding of business operations to ensure accurate data flow, system integrity, and regulatory compliance. Certified SCRUM Master (CSM) and my passion for Agile to guide cross functional skilled in cross-functional teams in delivering cutting edge solutions, stakeholders communication, collaboration, data analysis, and process improvement, with a strong commitment to confidentiality, accuracy, and operational efficiency.
Overview
3
3
Languages
1
1
Certification
14
14
years of professional experience
Work history
C.S.R (Mortgage Department)
Emirates NBD Global Services
Dubai
2023.04 - 2026.08
- Respond to customer inquiries regarding home loan products, application status, interest rates, and payment schedules
- Assist borrowers in understanding loan terms, escrow accounts, and amortization schedules
- Guide customers through the loan application process, ensuring they understand required documentation and eligibility criteria
- Help collect and review necessary documentation within specified processing timelines
- Build and maintain positive relationships with borrowers to ensure satisfaction and long-term engagement
- Proactively follow up with customers as needed to ensure applications are fully addressed
- Generate reports for updates from managers as needed
- Stay up to date with changes in loan products, industry regulations, and internal processes through ongoing training and development
Administration Assistant & Marketing Coordinator
SCHEFFERVILLE TRADING LLC (EYEVEX SAFETY)
Sharjah
2017.10 - 2022.02
- Manage day-to-day office operations including scheduling meetings, handling agendas, and maintaining office supplies
- Process orders, compile documents, and support delivery invoices, complaints, and warranty claims
- Coordinate with suppliers and vendors to ensure timely delivery of safety gear and products
- Monitor stock levels and logistics availability, ensuring timely restocking
- Assist in maintaining accurate inventory records and help with periodic stock auditing
- Provide administrative support to the customer service team, including logging complaints, processing returns, and following up on warranty claims
HR Administration
UAG International LLC, Dubai
Dubai
2015.09 - 2016.04
- Support end-to-end recruitment processes for store-level and head office positions
- Coordinate job postings, screen applications, schedule interviews, and assist with offer letters
- Organize onboarding programs for new hires, including induction, paperwork, ID issuance, and system access setup
- Generate regular reports on headcount, turnover, attendance, and recruitment metrics for senior management
- Assist in data preparation for budgeting, workforce planning, and performance reviews
- Handle HR correspondence, document preparation, visa processing assistance and other clerical tasks as needed
Business analyst
FIN PAX INVESTMENTS, MUMBAI, INDIA
Mumbai
2012.09 - 2014.08
- Work with department heads to define role requirements and source suitable candidates through job boards
- Conducted gap analysis to identify opportunities for process improvements and system optimization
- Analyse and document business requirements from stakeholders to support investment and financial system enhancements
- Collaborated with portfolio managers, operations teams, compliance, and IT to translate business needs into functional requirements
- Prepared Business Requirement Documents, Functional Requirement Specifications, user stories, process flows, and use cases
- Facilitate stakeholder meetings and solution review sessions
- Coordinated UAT activities with business users, tracked defects, prioritized issues and ensured timely resolution before product deployment
- Analyzed investment operations workflows, including trade life cycle processes, portfolio management, client on boarding, and reporting
- Assisted in implementing new investment products, regulatory changes, and operational enhancements.
- Supported data validation, reconciliation, and reporting to ensure the accuracy and integrity of financial information
- Maintained strong relationships with internal stakeholders, vendors, and business users to ensure successful project delivery
Education
NKTT Degree College -
NKTT Degree College
ThaneNKTT Pre University College - undefined
NKTT Pre University College
ThaneQueens Mary High School -
Queens Mary High School
ThaneSkills
- IT SKILLS - CERTIFIED SCRUM MASTER (CSM), WINDOWS, MS OFFICE WORD, EXCEL, POWER POINT, ETC
- AGILE DEVELOPMENT, AGILE FRAMEWORKS AND PRACTICES
- COMMUNICATE EFFECTIVELY AND ACCURATELY
- GOOD TEAM PLAYER & LEADERSHIP SKILLS
- CONFIDENTIAL RECORDS MANAGEMENT
- FLEXIBILITY AND ADAPTABILITY
- RECRUITMENT & HIRING
- DOCUMENTATION / REPORTS
- FAMILIARITY WITH CRM SOFTWARE
- PROACTIVE FOLLOW UP BEHAVIOUR
Certification
- SCRUM MASTER - CSM
- SCRUM ALLIANCE
Affiliations
- Dancing
- Playing Badminton
LANGUAGES
English
Hindi
Marathi
Accomplishments
- Received Best C.S.R at Emirates NBD Global services (2025)
- Received Best Employee of the Year at SCHEFFERVILLE TRADING L.L.C (2019-2020)
DECLARATION
I hereby declare that above information is correct and true to the best of my knowledge and belief
Timeline
C.S.R (Mortgage Department)
Emirates NBD Global Services
2023.04 - 2026.08
Administration Assistant & Marketing Coordinator
SCHEFFERVILLE TRADING LLC (EYEVEX SAFETY)
2017.10 - 2022.02
HR Administration
UAG International LLC, Dubai
2015.09 - 2016.04
Business analyst
FIN PAX INVESTMENTS, MUMBAI, INDIA
2012.09 - 2014.08
NKTT Pre University College - undefined
NKTT Pre University College
NKTT Degree College -
NKTT Degree College
Queens Mary High School -
Queens Mary High School