Leena Nambiar
Dubai,DU
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Telemarketer Corporate Banking
HSBC BANK MIDDLE EAST
05.2007 - 10.2008
- Called prospective customers in designated market areas to qualify leads.
- Informed current and prospective customers of promotions and new or upgraded products.
- Built relationships with customers using strong persuasion and active listening skills.
- Completed daily and weekly sales reporting using assigned tools.
- Completed daily cold calling and outreach to build a sales pipeline.
- Observed and learned about changing customer requirements and adapted sales strategies as needed.
- Recorded contact information of customers and potential customers in an internal database.
- Prepared and maintained Company profiles for all analyses.
Telecaller Cards
RAK BANK
05.2006 - 01.2007
- Generating fresh business for RAK Bank credit cards by making Tele-sales calls to prospective individual customers
- Making sales calls to new, existing, and competitive customers to transfer their existing credit card balance of other banks to RAK Bank
- Cultivate an ongoing financial relationship with existing and new clientele by providing world-class service
- Conduct compelling interviews and needs analysis to assist customers in choosing the right financial product
- Assist clients throughout the credit card/balance transfer process from application to closing.
- Troubleshoot transaction issues on behalf of the client in order to achieve the Client's financial goals
- Assist clients with account opening and salary transfers.
- Listing companies with RAK Bank.
- Consulted with professionals to assess business needs and facilitate the smooth onboarding process.
- Completed daily and weekly sales reporting using assigned tools.
- Qualified leads and set up customer appointments for the outside sales team.
Education
MBA - Business Administration
Exeed College
Sharjah, United Arab Emirates01.2024
Bachelor of Arts - Commerce
Annamalai University
Tamilnadu05.2000
Skills
- Effective Communication
- Time Management
- Attention to Detail
- Strategic Marketing
- Customer Service
- Outbound and Inbound Calls
- Administrative Support
- Email and Telephone Etiquette
- Adaptability and Dependability
- Customer Database Maintenance
- Customer Engagement
- Call Center Operations
- Product and Service Knowledge
Additional Information
- Assistant Teacher at GEMS School ( April 2017-Present )
- Mashreq Bank Recovery Officer ( CCRD Risk Management September 2009 - June 2010)
- Emirates NBD Bank Document Processor ( October 2008 - February 2009 )
- Aptech Computer Education Academic Counselor ( January 2001 -August 2002 )
- IELTS Total Score 7
- Aptech Computer Education, Higher National Diploma ( HDSE )
Languages
TAMIL
Bilingual or Proficient (C2)
MALAYALAM
Bilingual or Proficient (C2)
ENGLISH
Bilingual or Proficient (C2)
HINDI
Bilingual or Proficient (C2)
Timeline
Telemarketer Corporate Banking
HSBC BANK MIDDLE EAST
05.2007 - 10.2008
Telecaller Cards
RAK BANK
05.2006 - 01.2007
MBA - Business Administration
Exeed College
Bachelor of Arts - Commerce
Annamalai University
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