Hi, I’m
Leena Nambiar
Dubai,United Arab Emirates
Summary
- Highly experienced Customer Service professional. Able to handle a high volume of customer calls in a fast-paced environment, with minimum supervision, while emphasizing the highest quality of consumer service.
- Excellent listening skills, oral and written communication. Comfortable in interacting with all levels of the organization and the public. Excellent problem-solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations.
Overview
9
years of professional experience
Work History
Mashreq BankDubai
Recovery Officer
09.2009 - 06.2010
Job overview
- WORKED WITH MASHREQ BANK AS RECOVERY OFFICER FOR CENTRALISED RECOVERY AND COLLECTIONS DIVISION (CCRD), RISK MANAGEMENT.
- Handled credit card inquiries and updated customers regarding Mashreq Millionaire cards payment.
- Achieved target in billings given for performance.
- Handling credit card queries for Mashreq's outsource unit- Genpact, based in Hyderabad.
- Handling card queries received from the branch and other departments like Card block, HR verification, etc.
- Handled customer inquiries and directed them to solutions at the branch for Mashreq Assist with loan restructuring, card restructuring, Oman insurance Etc.
- Checking EOSB for clients via mail / telephone/customer visit.
- Maintained MIS for Mashreq Assist team and Meet and great team at Branch.
Emirates NBDDubai
Document Processor
10.2008 - 02.2009
Job overview
- WORKED WITH EMIRATES NBD, HOME LOANS, AND RCC (RETAIL CREDIT CENTRE) DIVISION AS A DOCUMENT PROCESSOR - HOME LOANS.
- Making preapprovals at the first stage for home property loans for approved customers.
- Making property sanction letters, loan agreements, and lease agreements for approved customers at the second stage.
- Doing home property disbursal's for approved customers after validating, checking that all their documents are valid and nothing is pending at the third stage.
- After disbursal, check whether payment has been paid to the subject customer on the due date.
HSBC Bank Dubai
Tele Sales Officer
05.2007 - 10.2008
Job overview
- Job responsibilities: Preparing and maintaining company profiles for call analysis and business Management.
- Contacting companies and introducing business banking products to them, This includes corporate accounts and facilities.
- Taking appointments from interested customers for the sales advisors.
- Maintaining weekly stats and monthly reports.
- Maintaining the visit calendar for the advisors every day.
RAK BankDubai
Telesales Executive
05.2006 - 01.2007
Job overview
- Generating fresh business for RAK Bank credit cards by making Tele-sales calls to prospective individual customers.
- Making sales calls to new, existing and competitor customers to transfer their existing credit card balance of other banks to RAK bank.
- Cultivate an ongoing financial relationship with existing and new clientele by providing world class service.
- Conduct effective interview and needs analysis to assist customers in choosing the right financial product.
- Assist clients throughout the credit card/balance transfer process from application to closing.
- Troubleshoot transaction issues on behalf of the client in order to achieve Client's financial goals.
- Assist clients in account opening and salary transfers.
- Listing companies with RAK Bank.
Aptech Computer EducationTrichy
Education Counselor
01.2001 - 08.2002
Job overview
- Marketing Aptech courses to students and individual clients.
- Arranging tie-ups with schools and colleges to promote special student packages.
- Effectively handled all promotional and brand building activities.
- Handled the front office and overall administration of the centre.
Education
ANNAMALAI UNIVERSITY
Bachelor of Commerce
2000
APTECH
Diploma from Software Engineering
2000
Languages
English, Hindi, Malayalam, Tamil.
Personal Information
Birth Date : 14th April 1979
Nationality : Indian
Visa Status : Resident Visa, Husband Sponsorship
Marital Status : Married Residence
Location : Dubai, UAE.
UAE Driving License No. : 1264678
Own Vehicle (UAE) : Yes
Target Job Location : Dubai.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
- Dependable and Responsible
- Active Listening
- Good Telephone Etiquette
- MS Office
- Documentation abilities
- Bill processing
- Credit and collections
- Computer skills
- Multitasking
- Team building
Timeline
Recovery Officer
Mashreq Bank
09.2009 - 06.2010
Document Processor
Emirates NBD
10.2008 - 02.2009
Tele Sales Officer
HSBC Bank
05.2007 - 10.2008
Telesales Executive
RAK Bank
05.2006 - 01.2007
Education Counselor
Aptech Computer Education
01.2001 - 08.2002
ANNAMALAI UNIVERSITY
Bachelor of Commerce
APTECH
Diploma from Software Engineering