- English
- Tagalog / Filipino
LEIRA MAE ALARDE QUEZON
Sharjah
Summary
Administration, Customer Service and Sales professional with over 11 years of combined experience, including nearly seven years in administration and almost four years in retail sales and customer service with Fast Retailing Inc. (UNIQLO). Skilled in office operations, payroll processing, billing, permit coordination, records management, Microsoft Excel and business correspondence. Experienced in building customer relationships, identifying customer needs, recommending products, processing payments and returns, and maintaining merchandise displays. Highly organised and detail-oriented, with strong communication, time management and multitasking skills. Committed to delivering excellent customer service, supporting sales growth and ensuring efficient operations in fast-paced environments.
Overview
1
1
Language
11
11
years of professional experience
Work History
Sales Officer
FAST RETAILING INC. PHILIPPINES - UNIQLO SM CITY BACOLOD
, Negros Occidental
10.2022 - 09.2026
- Applied suggestive-selling and upselling techniques by recommending relevant products based on customer requirements and preferences.
- Guided customers in selecting suitable apparel by identifying their needs and delivering tailored product recommendations.
- Delivered professional customer service throughout the shopping journey, helping maintain a positive and efficient in-store experience.
- Managed customer assistance, payment processing, and merchandise organisation while maintaining high service standards in a fast-paced retail environment.
- Processed customer payments and returns with efficiency, ensuring courteous service and precise transaction handling.
- Maintained organized, neat, and well-presented merchandise displays to support store standards and product accessibility.
Administrative Officer
C.V. JANITORIAL, MAINTENANCE AND UTILITY SERVICES
, Negros Occidental
06.2019 - 06.2022
- Maintained company records and filing systems, ensuring administrative information remained organised and easily accessible for operational needs.
- Coordinated routine business correspondence through email and telephone, effectively addressing administrative matters and responding to day-to-day enquiries.
- Produced letters, reports, forms, and other business documents while prioritising multiple administrative tasks to meet deadlines consistently.
- Managed payroll processing and salary disbursement, maintaining accurate employee payment records and supporting timely payroll administration.
- Prepared weekly expense liquidations and budget requests, compiling the required supporting documentation for review and approval.
- Prepared monthly billings and generated work orders, ensuring related documents were complete, properly filed, and available for operational follow-up.
- Processed business permits and work permits required for job orders, organizing supporting documents and maintaining permit records for reference.
Administrative Officer
RUBITE TRADING AND GENERAL SERVICES
, Negros Occidental
08.2015 - 06.2019
- Provided comprehensive day-to-day administrative support, helping maintain smooth office operations and well-organized business documentation.
- Maintained company files, records, and Excel spreadsheets, completing regular data entry and updates to keep information accurate and accessible.
- Prepared business letters, reports, correspondence, and other administrative documents required for routine company activities.
- Prepared weekly expense liquidations and budget requests and managed routine email and telephone communication for office-related matters.
- Managed payroll processing and salary disbursement, ensuring timely and accurate employee payments through meticulous record-keeping.
- Prepared monthly billing documents and work orders, contributing to financial accuracy and supporting seamless operations through well-maintained paperwork.
- Processed business and work permits related to job orders, ensuring compliance and organisation of critical administrative records.
Education
Bachelor of Science - Business Administration - Major in Financial Management
CARLOS HILADO MEMORIAL STATE COLLEGE
Negros Occidental, Philippines04-2015
Skills
- Office Administration
- Administrative Support
- Customer Service
- Sales Support
- Retail Sales
- Payroll Processing
- Salary Disbursement
- Billing
- Work Orders
- Permit Processing
- Data Entry
- Records Management
- Filing & Documentation
- Microsoft Excel
- Word
- PowerPoint
- Business Correspondence
- Email & Telephone Communication
- Reports & Document Preparation
- Expense Liquidation
- Budget Requests
- Payment & Return Handling
- Upselling
- Suggestive Selling
- Product Information
- Merchandise Presentation
- Multitasking
- Time Management
- Attention to Detail
LANGUAGES
Timeline
Sales Officer
FAST RETAILING INC. PHILIPPINES - UNIQLO SM CITY BACOLOD
10.2022 - 09.2026
Administrative Officer
C.V. JANITORIAL, MAINTENANCE AND UTILITY SERVICES
06.2019 - 06.2022
Administrative Officer
RUBITE TRADING AND GENERAL SERVICES
08.2015 - 06.2019
Bachelor of Science - Business Administration - Major in Financial Management
CARLOS HILADO MEMORIAL STATE COLLEGE