Lekhan Belliappa
Dubai
Summary
Versatile customer service representative with proven experience delivering service standards to high-level customer accounts. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude.
Overview
8
8
years of professional experience
Work History
Guest Service Agent
Emaar Malls Management LLC
7 2022 - Current
- Greet customers warmly and ascertain problem or reason for calling
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Compile reports on overall customer satisfaction
- Engaged the customer through conversation.
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
Senior Sales Representative
Al Futtaim Group LLC
2019.02 - 2020.12
- Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards
- Provide Excellent Customer Service in-depth product knowledge, including features, benefits, cross-selling, suggesting alternatives and following up on customers requests
- Arrange and replenish on a continuous basis the shop shelves and ensure that the shop floor and shelves are kept clean and tidy at all times in alignment with the brand's image and coordination standards
- Ensure smooth and efficient receiving process of items/shipments, as well as accurate stock keeping preventing security risks and thefts by performing physical and electronic inventory as required, reporting broken alarms, incidents, suspicious activities
- Explain policies, payment services and building relationship with customers.
- Merchandize products under the appropriate sections according to sales trends, date of release, and as per the Department Manager recommendations
Senior Sales Associate
Apparel Group LLC
2017.02 - 2018.12
- Responding quickly and resourcefully to customer requests or concerns. • Provide Excellent Customer Service.
- Using suggestive selling techniques to generate increase sales.
- Serving multiple customers in a short period of time.
- Carrying out re-merchandising, display, price markdowns duties.
- Building and maintaining long-term relationships with regular customers.
- Executing marketing and visual merchandising initiatives.
- Representing the store in a professional and positive manner.
Education
Bachelor of Computer Application - Computer Science
Mangalore University
Skills
Proven customer support experience
Ability to multitask, prioritize and manage time effectively
Communication
Inventory Management
Team Management
Active Listening Skills
Interpersonal Skills
Improving Customer Experience
Languages
English
Kannada
Hindi
Malayalam
English
Timeline
Senior Sales Representative
Al Futtaim Group LLC
2019.02 - 2020.12
Senior Sales Associate
Apparel Group LLC
2017.02 - 2018.12
Guest Service Agent
Emaar Malls Management LLC
7 2022 - Current
Bachelor of Computer Application - Computer Science
Mangalore University
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