Lekshmi Nair
Dubai,UAE
Summary
Results-driven Sales Operations Associate with 3 years of experience in optimizing sales processes and enhancing operational efficiency. Proficient in data analysis, CRM management, and cross-functional collaboration to support sales teams in achieving their targets. Adept at identifying process improvements and implementing solutions that drive revenue growth and improve customer satisfaction.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Sales Operations
Logicom Fze
Dubai, UAE
01.2021 - Current
- Handled troubleshooting tasks related to CRM systems, maintaining smooth operations at all times.
- Receive and process customer orders accurately in the system.
- Accurately process and verify customer orders in the system, ensuring all details such as product, Quantity and shipping information are correct.
- Monitor and track orders from placement to delivery, proactively addressing any issues that may cause delays.
- Provide product information and advice on availability, shipping options and delivery timeframes.
- Identify and resolve order-related issues, including discrepancies, delays, and returns.
- Collaborate with logistics and warehouse teams to ensure efficient order fulfillment.
Customer service representative
Tech Mahindra
Navi Mumbai, India
10.2018 - 09.2020
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues. For e.g.-Managed over 50 customer calls per day.
- Ensured smooth running of operations with timely preparation of reports.
- Provided top-notch support for increased customer satisfaction.
- Trained new hires for improved productivity and efficiency on the job floor.
- Processed orders promptly ensuring a positive shopping experience for customers.
Senior Associate -Claims
Wipro BPS Ltd
Navi Mumbai, India
08.2015 - 01.2017
- Review and evaluate incoming claims for completeness and accuracy.
- Respond to inquiries from clients regarding their claim's status, documentation requirements, and related issues.
- Provide clear and timely communication throughout the claims process.
- Prepare reports for management that detail claims performance and recommendations for process enhancements.
- Input and maintain claims data in the management system using CRM /Blackbox.
- Monitor claims status and update records accordingly
- Trained staff in understanding and maintaining high-quality standards, fostering a culture of excellence within the company.
Education
Bachelor of Science - Computer Science
Model college of Science & Commerce (M.U)
India 03.2013 - 01.2015
Skills
- Relationship building
- Focus on quality
- Proactive issue resolution
- Customer service
- Product knowledge
- Effective communication
- Data interpretation
- Process improvement
- Time management
- CRM software proficiency
- Vendor relations
sections.external_links.name
Languages
English
Fluent
Hindi
Fluent
Malayalam
Fluent
Timeline
Sales Operations
Logicom Fze
01.2021 - Current
Customer service representative
Tech Mahindra
10.2018 - 09.2020
Senior Associate -Claims
Wipro BPS Ltd
08.2015 - 01.2017
Bachelor of Science - Computer Science
Model college of Science & Commerce (M.U)
03.2013 - 01.2015
Similar Profiles
Syed Arsalan RasheedSyed Arsalan Rasheed
Account Manager- Sophos at LogicomAccount Manager- Sophos at Logicom
Konstantinos AthanasiouKonstantinos Athanasiou
IT Administrator at LogicomIT Administrator at Logicom
Munther AburialMunther Aburial
Business Development Manager at LogicomBusiness Development Manager at Logicom