Lena Donchevska
Dubai
Summary
Dedicated hospitality professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new environments, situations and challenges. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Client Advisor
Louis Vuitton
Dubai
03.2022 - 09.2022
- Provide excellent customer service adapted the culture & personality of each client and maintain a pleasant shopping environment consistent with the brand image
- Achieve individual and team sales goals by developing sales across all brand catagories
- Engage with clients to develop and maintain long-term relationships using clienteling tools in order to promote brand loyalty
- Provide after-sales service following company standards in maintaining customer satisfaction and loyalty
Restaurant Manager
Waldorf Astoria, Lexington Grill
Ras Al Khaimah
10.2020 - 11.2021
- Manage daily shift operations of the restaurant and all related areas
- Implement strategies to increase market share, drive revenues and profitability
- Create & implement SOP’s
- Prepare and execute new menu implementations, menu engineering
- Interview, employ & training of all team members
- Constantly monitor and document staff performance in all phases of service and job functions
- Met, greeted and encouraged feedback from guest to implement positive changes within restaurant.
- Successfully resolve guest dissatisfaction
Assistant Outlet Manager
Waldorf Astoria DIFC
Dubai
10.2019 - 03.2020
- Managing daily shift operations of the outlet in order to achieve budgeted goals
- Interact with guests to obtain feedback on product quality and service levels
- Handle guest problems and complaint
- Ensure compliance with all outlet’s policies, standards and procedures
- Supervise and effectively train team to decrease process lags and boost productivity
- Communicate with the Head Chef to review daily specials and unavailable items
- Supporting other outlets during their busy operations
Assistant Restaurant Manager
Caramel Restaurant & Lounge
Abu Dhabi
09.2018 - 09.2019
- Oversee the daily operation of the restaurant and manage shifts effectively to assure a smooth and effective overall operation
- Maintain a clear overview of all point of sales, related set ups and carry out regular check on accuracy of all items
- Assist the Restaurant Manager to plan and execute special promotional activities and plan for festive season events related to the restaurant
- Observe the competition, current market and international trends, prices with the market and other new ideas
- Monitor compliance with safety and hygiene regulations
- Take charge of the restaurant in the Restaurant Manager’s absence
- Coordinate communication between front of the house and back of the house teams
- Interact with guests to obtain feedback on product quality and service levels, handle guest problems and complaints, strive to improve service performance
- Coach and counsel employees regarding performance on an on-going basis
Food & Beverage Supervisor
Courtyard by Marriott
Abu Dhabi
11.2017 - 09.2018
- Supervise the team, prepare outlets schedule, monitor team’s performance, assist in the selection, training and development of team members
- Welcome guests and monitor that all guest needs are met
- Respond promptly and appropriately to any guest questions or concerns
- Follow required sanitation procedures for food handling safety
- Assist in ordering of food and beverage items as well as controlling of cost and waste
- Work quickly and independently to resolve operation issues when necessary, ensuring proper follow through with appropriate team members
- Monitor and control the maintenance, sanitation of the outlet's areas and equipment to protect the assets and ensure quality service
Bartender
Radisson Blu Hotel
Muscat
01.2016 - 10.2017
- Beverage preparation
- Keep all beverages well-stocked and organized
- Perform opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
- Interact with customers, take orders and serve drinks
- Upselling to guests to increase revenue and average spent
- Process all payment methods and complete cashier reports
- Keeping a clean and organized work environment
Floor Manager
Bono Beach Club, Odesa
Odesa
04.2015 - 10.2015
- Ensuring smooth operation
- Quality control, maintaining stock par levels
- Menu maintenance and engineering
- Ensuring a clean and organized work environment
- Control over work of the front of house staff, monitoring their performance, conducting trainings, preparing staff duty roaster
- Settling disputable & conflict situations with guests
- Conducting financial reports
Floor Manager
Art Pub Shkaff
Odesa
03.2013 - 06.2015
- Oversee supply restocking, area cleaning and product organization
- Oversee team performance, correct problems and increase efficiency to maintain productivity targets
- Execute promotions, markdowns and pricing to drive sales and meet goals
- Developed and generated all required service and sales reports
- Monitor inventory to determine loss points, maintain clear records and strengthen controlsStrategic planning on achievement of peak efficiency of work
- Manage full team schedule to maintain coverage as business demands
- Coordinate back of the house and front of the house team work to achieve highest results
- Settling disputable & conflict situations with guests
Secretary, Assistant Teacher
Odesa State, Environmental UniversityOdesa
Odesa
09.2009 - 09.2012
- Conducting workshops on subjects “Economics and organization of environmental technologies” and “Environmental economy”
- Conducting methodological work and documentation of department
Education
Master’s degree - Business Management
Odesa State Environmental University
Odesa, Ukraine 01.2009 - 01.2010
Bachelor’s degree - Management
Odesa State Environmental University
Odesa, Ukraine 01.2005 - 01.2009
Skills
Adapt to diverse groups
undefinedTimeline
Client Advisor
Louis Vuitton
03.2022 - 09.2022
Restaurant Manager
Waldorf Astoria, Lexington Grill
10.2020 - 11.2021
Assistant Outlet Manager
Waldorf Astoria DIFC
10.2019 - 03.2020
Assistant Restaurant Manager
Caramel Restaurant & Lounge
09.2018 - 09.2019
Food & Beverage Supervisor
Courtyard by Marriott
11.2017 - 09.2018
Bartender
Radisson Blu Hotel
01.2016 - 10.2017
Floor Manager
Bono Beach Club, Odesa
04.2015 - 10.2015
Floor Manager
Art Pub Shkaff
03.2013 - 06.2015
Secretary, Assistant Teacher
Odesa State, Environmental UniversityOdesa
09.2009 - 09.2012
Master’s degree - Business Management
Odesa State Environmental University
01.2009 - 01.2010
Bachelor’s degree - Management
Odesa State Environmental University
01.2005 - 01.2009
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