Lena Hatim Awadalkarem

Ensured comprehensive customer satisfaction by addressing and resolving issues through multiple communication channels including phone, SMS, live chat, email, and in-person interactions.
- Maintained detailed customer records while promptly responding to inquiries to enhance service delivery.
- Collaborated with relevant departments to effectively address and resolve customer complaints in a timely manner.
- Monitored Customer Relationship Management (CRM) systems to track, manage, and follow up on all customer requests.
- Achieved business objectives by facilitating the opening and closing of bank accounts and linking them to company accounts.
- Verified and accurately recorded all savings and loan transactions to ensure compliance and precision.
- Conducted Know Your Customer (KYC) checks and due diligence assessments on both new and existing customers to uphold regulatory standards.
- Managed Anti-Money Laundering (AML) procedures and reported any suspicious activities in accordance with compliance regulations.
- Processed customer requests and transactions efficiently within established target timelines.

Oversee daily cash transactions, ensuring accurate ATM reconciliations without any discrepancies. Process customer requests efficiently within specified timeframes, adhering to high-quality service standards. Proactively identify and correct any cash management discrepancies, resulting in a significant reduction in errors.

I manage incoming customer calls and provide quick and effective solutions to their inquiries. I handle customer complaints and refer issues to technical support when necessary. I also conduct outbound follow-up calls to enhance customer retention.