LENARD CABRERA QUINTO
Abu Dhabi
Summary
With a versatile skill set cultivated through roles as a food dispatcher, waiter, and insurance coordinator, I excel in efficiently managing delivery logistics, optimizing routes, and ensuring timely and accurate service. My strong customer service and communication skills make me thrive in high-pressure, fast-paced environments as a waiter. In insurance coordination, I showcase proficiency in policy management, claims processing, and effective communication with insurance providers. Demonstrating adaptability, problem-solving acumen, and keen attention to detail across these roles, I am a well-rounded professional ready to contribute to operational excellence and customer satisfaction in dynamic work environments that require navigating diverse responsibilities from front-of-the-house operations to insurance tasks.
Overview
6
6
years of professional experience
Work History
Dispatcher
Cravia Inc. LLC
Abu Dhabi, UAE
10.2022 - Current
- Schedule and coordinate food deliveries based on customer orders and delivery driver availability
- Receive and process customer orders including verifying order details and payment confirmation
- Maintain effective communication with delivery drivers, providing them with order details and special instructions
- Monitor inventory levels to ensure that there is adequate supply of food items for fulfilling orders
- Coordinate with kitchen staff to manage stock levels effectively
- Monitor delivery times and address any delays or issues as they arise
- Ensure that food items are prepared and packaged according to the quality standard
- Provide excellent customer service, addressing customer concerns and feedback
Front of House Team Member
Cravia Inc. LLC
Abu Dhabi, UAE
06.2020 - 10.2022
- Welcome guests as they enter the establishment
- Manage reservations and assign tables to customers
- Provide menus, take orders, and answer any questions about the menu items
- Communicate special requests or dietary restrictions to the kitchen
- Promote daily specials, promotions, or additional menu items
- Suggestively sell items to enhance the dining experience
- Present the bill to customers and process payments
- Provide change or process credit card transactions
- Handle customer complaints or concerns promptly and professionally
- Work towards finding satisfactory resolutions
Insurance Coordinator
AXA
Manila, Philippines
07.2018 - 01.2020
- Maintain and update records of insurance policies held by the organization
- Review and understand the terms and conditions of insurance policies
- Monitor expiration dates of insurance policies
- Initiate and coordinate the renewal process, including communicating with insurance providers
- Assist in filing insurance claims on behalf of the organization
- Provide necessary documentation and information to support claims
- Maintain accurate and up-to-date records of insurance-related documents
- Ensure proper documentation for all insurance transactions and communications
Education
Bachelor of Science - Hospitality Management
Lyceum of The Philippines University
04.2013
Skills
- Admin Assistance
- Communication Skills
- Problem Solving Ability
- Geographic Knowledge
- Time Management
- Customer Service
- Attention to Detail
- Team Collaboration
- Technology Proficiency
- Adaptability
- Decision Making
Personal Information
- Age: 31
- Date of Birth: 08/27/92
- Nationality: Filipino
- Marital Status: Single
- Visa Status: Resident
Timeline
Dispatcher
Cravia Inc. LLC
10.2022 - Current
Front of House Team Member
Cravia Inc. LLC
06.2020 - 10.2022
Insurance Coordinator
AXA
07.2018 - 01.2020
Bachelor of Science - Hospitality Management
Lyceum of The Philippines University