Summary
Overview
Work History
Education
Skills
Timeline
Generic
Lenard Juma

Lenard Juma

Customer Care
Dubai

Summary

Experienced Customer bringing Three years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

Overview

14
14
years of professional experience
3
3
years of post-secondary education

Work History

Customer Care Coordinator

Noon.com
Dubai
04.2021 - 03.2023
  • Analyzed customer feedback for process improvements to achieve long-term business objectives.
  • Took ownership of customers issues to follow problems through to resolution.
  • Entered customer demographic data into company databases.
  • Increased customer satisfaction ratings by [Number]% by solving problems promptly and to customer expectations.
  • Handling calls on the desk
  • Resolved concerns with products or services to help with retention and drive sales.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Logged call information and solutions provided into internal database.
  • Maintained and managed customer files and databases.

Bell Attendant/Bell Captain

Jumeirah Alnaseem
Dubai
12.2016 - 05.2020
  • Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
  • Explained important features of guest rooms to travelers.
  • Responded immediately to any guest requests or concerns and promptly resolved issues.
  • Escorted guests to and from rooms and assisted with baggage.
  • Posted and maintained public area signage for hotel.
  • Delivered newspapers, mail, packages, faxes and check-out invoices to guest rooms.
  • Notified front desk manager of any guest issues in need of additional attention.
  • Greeted arriving guests and assisted with luggage, sports equipment and pets.
  • Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.

Laundry Attendant

Madinat Jumeira Mina a Salam
Dubai
03.2012 - 11.2016
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Supported fellow staff members with delivery and pickup of customer orders.
  • Operated traditional and computer-operated washers and dryers while observing all safety protocols.
  • Collected soiled linens and clothing and pretreated stains.
  • Used irons and iron boards to press clothing, folding and organizing garments.
  • Examined dried clothes to identify stains, tears and issues.
  • Cleaned machine filters and lubricated equipment.
  • Laundry valet

Laundry Worker

Metropolitan Hotel { Al Habtoor}
Dubai
07.2009 - 02.2012
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Operated steam and flat iron pressers to keep clothes wrinkle-free.
  • Washer Man
  • Laundry valet

Education

High School Diploma -

Mukuyuni Secondary
Kenya
02.2004 - 11.2006

Skills

Guest experiences

Timeline

Customer Care Coordinator

Noon.com
04.2021 - 03.2023

Bell Attendant/Bell Captain

Jumeirah Alnaseem
12.2016 - 05.2020

Laundry Attendant

Madinat Jumeira Mina a Salam
03.2012 - 11.2016

Laundry Worker

Metropolitan Hotel { Al Habtoor}
07.2009 - 02.2012

High School Diploma -

Mukuyuni Secondary
02.2004 - 11.2006

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