LENISHAN RUPASINGHE
Abu Dhabi
Summary
Professional with strong experience in team leadership and operational efficiency. Adept at fostering collaboration and delivering results in dynamic environments. Skilled in conflict resolution, workflow management, and process improvement. Known for adaptability and reliability in meeting organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Head Waiter
Le Bistro by Salmontini
05.2024 - Current
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Junior Supervisor
Fouquet's Restaurant
11.2023 - 05.2024
- Improved team productivity by implementing new workflow processes and streamlining communication channels.
- Maintained accurate records of all relevant documentation, ensuring compliance with company policies and regulatory requirements.
- Served as a mentor to junior staff members, providing guidance and support in their professional development journey.
- Streamlined administrative procedures for greater efficiency within the department while reducing workload for team members.
Captain Waiter
Raclette Brasserie & Cafè by MBT Management
07.2021 - 09.2022
- Showed high-level understanding of fine dining standards and practices.
- Trained new hires on restaurant policies, menu offerings, and service techniques for seamless integration into the team.
- Ensured proper payment processing by accurately entering orders into the POS system and handling cash transactions.
Food and Beverage Team Leader
Yas Links Abu Dhabi
08.2019 - 03.2021
- Developed a positive work environment by fostering open communication and teamwork among staff members.
- Addressed guest concerns promptly and professionally, ensuring high levels of customer retention and loyalty.
- Streamlined inventory management with efficient ordering and storage procedures.
- Coordinated special events, catering services, and private parties to generate additional revenue streams.
- pricing decisions, and promotional activities.
- Created eye-catching visual displays for merchandising purposes, boosting impulse sales of featured products.
Food and Beverage Attendant
Atlantis the Palm
04.2015 - 11.2018
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
Guest Relations Executive
Dubai International Airport Terminal Hotel
05.2014 - 02.2015
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Managed and improved customer service functions for reception and lounge areas.
- high-quality standards for accommodations.
Customer Service Agent
Unistream Money Transfer Agency
02.2011 - 09.2013
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Senior Banking Assistant
Hatton National Bank PLC
03.2007 - 02.2011
- Collaborated with cross-functional teams to develop new banking products and services for clients.
- Enhanced customer satisfaction by effectively resolving complex banking issues and inquiries.
- Optimized banking operations, identifying inefficiencies and implementing process improvements.
- Leveraged advanced knowledge of financial products to provide detailed guidance for customers seeking mortgage loans or credit lines.
- Delivered exceptional customer service by actively listening to concerns and offering personalized solutions.
- Conducted comprehensive financial analyses for clients, providing tailored investment recommendations based on individual needs.
- Supported branch manager in daily operations management to ensure smooth workflow across all departments.
- Increased operational efficiency through regular staff training sessions and performance evaluations.
- Played an integral role in developing innovative marketing campaigns which led to increased brand awareness among target demographics.
- Managed high-value client portfolios with a focus on relationship building and retention.
- Cultivated strong relationships with corporate clients, boosting loyalty and promoting business growth.
- Streamlined loan application processes for faster approvals and increased customer satisfaction.
- Exceeded sales targets by proactively identifying new business opportunities within existing networks.
Audit Assistant
Star Garments Limited
02.2006 - 03.2007
- Reviewed general ledger transactions to identify errors or irregular entries.
- Assessed financial statements and records.
- Supported senior auditors in the preparation of detailed reports for management, outlining key findings and areas for improvement.
- Completed audits in accordance with regulations and procedures.
- Performed auditing work in accordance with rigorous auditing standards and principles.
- Assisted in identifying potential fraud risks by conducting thorough risk assessments on client''s financial records.
- Reduced errors in financial statements by conducting comprehensive account reconciliations and adjusting entries as needed.
Education
Diploma in Business Administration and Marketing -
University of Nicosia
09.2013
Certificate of Banking & Finance -
Institute of Bankers of Sri Lanka
01-2008
AAT LEVEL 1 & 2 - Business Accountancy
ACCA, Association of Accountants Technichians
Pamankada, Sri Lanka09-2006
Certificate of Textile & Merchandising -
University of Textiles
Ratmalana, Sri Lanka07-2006
G.C.E. Ordinary Level & Advanced Level - High School Diploma
St. Joseph Vas College
Wennappuwa, Sri Lanka04-2005
Skills
- Sound interpersonal skills
- Strong decision maker
- Complex problem solver
- MS-Office Suite
- Team player
- Innovative
- Service-focused
- Initiative to act independently
- Customer service focus
- Meeting facilitation
- Training and mentoring
- Processes and procedures
Certification
- Diploma in Business Administration and Marketing, University of Nicosia, Republic of Cyprus, 02/11, 09/13
- CIM – Successfully completed the Stage I, Chartered Institute of Marketing, Sri Lanka, 01/07
- Certificate of Banking & Finance, Institute of Bankers of Sri Lanka, 2006
References
Upon request.
Accomplishments
- Achieved Employee of the month for three months consecutively(July,August & September 2015) at Atlantis the Palm Dubai, UAE
- Nominated for the Legend of the Month award of September 2015 at Atlantis the Palm Dubai, UAE
Timeline
Head Waiter
Le Bistro by Salmontini
05.2024 - Current
Junior Supervisor
Fouquet's Restaurant
11.2023 - 05.2024
Captain Waiter
Raclette Brasserie & Cafè by MBT Management
07.2021 - 09.2022
Food and Beverage Team Leader
Yas Links Abu Dhabi
08.2019 - 03.2021
Food and Beverage Attendant
Atlantis the Palm
04.2015 - 11.2018
Guest Relations Executive
Dubai International Airport Terminal Hotel
05.2014 - 02.2015
Customer Service Agent
Unistream Money Transfer Agency
02.2011 - 09.2013
Senior Banking Assistant
Hatton National Bank PLC
03.2007 - 02.2011
Audit Assistant
Star Garments Limited
02.2006 - 03.2007
Diploma in Business Administration and Marketing -
University of Nicosia
Certificate of Banking & Finance -
Institute of Bankers of Sri Lanka
AAT LEVEL 1 & 2 - Business Accountancy
ACCA, Association of Accountants Technichians
Certificate of Textile & Merchandising -
University of Textiles
G.C.E. Ordinary Level & Advanced Level - High School Diploma
St. Joseph Vas College
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