LENJAGOU HAOKIP

Tasks & Responsibilities

• Developing a customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
• Managing complex sales cycles, navigating various decision-makers within organizations to secure successful deals.
• Monitor sales performance metrics, adjusting tactics as necessary to achieve desired results.
• Sharing MTM/Bespoke knowledge to team members and providing guidance on best practices in the business.
• Offering a customer-centric approach within the sales team, fostering an environment where client satisfaction was always prioritized.

Tasks & Responsibilities

• Ensured a welcoming and customer centered environment and offering best in class service.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Managed Made-to-Measure service which includes, taking appointments, presentation & novelties, taking measurements and placing the orders for production.
• Assisted the Store Manager to make informed decision based on performance analysis, review of competencies and defining action plans to achieve store targets. Participate store meetings to discuss performance and key action plans. Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.

Tasks & Responsibilities

• Ensure a welcoming environment and offering exceptional customer service, in person, over the phone and E-communication. Demonstrated strong product expertise, engaged clients through the details and stories of the products.
• Achieved and exceeded individual Sales Goals and Key Performance Indicators (KPI) Individual Sales Volume, Units per Transaction (UPT) & Average Transaction Value (ATV)
• Supported floor move, visual merchandising and individual stock assignments. Participated in all inventories.
• Solved complaints in partnership with the Store Manager to ensure that each client issue is properly resolved to the satisfaction and benefit of the business.

Tasks & Responsibilities

• Ensured to offer exceptional customer service. Driven performance and ensured day-to-day management including coaching, motivation and promoting the significance of team work.
• Conduct briefings to discuss performance, product knowledge, visual merchandising and to convey other necessary information to the team.
• Regularly discussed with the Store Manager about the overall store performance, KPIs and assisted him to make informed decision and to define action plans to achieve store targets and smooth operation.

Tasks & Responsibilities

• Offered excellent customer service by demonstrating strong product expertise, engaged clients through the details of products, features advantage & benefits (FAB)
• Achieved individual Sales Goals and Key Performance Indicators (KPI) Individual Sales Volume, Units per Transaction (UPT) & Average Transaction Value (ATV)
• Coordinated in-store visual merchandising and managed inventory and ensured stocks damage & shortage are prevented.