Leo Mupedzi
Dubai,UAE
Summary
Accomplished professional with extensive expertise in customer service and passenger care, demonstrating strong leadership and management skills. Proficient in communication, active listening, and problem-solving, with a proven track record in ensuring flight safety and regulatory compliance. Adept at handling emergency situations with resilience under pressure, while maintaining a calm and positive demeanour. Skilled in cross-cultural sensitivity and special needs support, enhancing passenger experience through empathy and diplomacy. Committed to continuous process improvement and professional development within the aviation industry.
Reliable and adaptable, known for excellent communication and problem-solving skills, paired with strong focus on customer service and teamwork. Proven ability to remain calm and professional in high-pressure situations, ensuring passenger comfort and safety. Dedicated to contributing positively to the team and comfort of customers
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
16
16
years of professional experience
18
18
years of post-secondary education
1
1
Certification
Work History
Emirates Cabin crew supervisor
Emirates airline
Dubai, UAE
03.2012 - 01.2025
- Supported colleagues during busy periods or emergencies demonstrating team spirit and reliability.
- Administrated detailed reports regarding incidents or medical emergencies encountered during flights promptly and accurately.
- Participated actively in pre-flight briefings, gaining awareness of relevant details about the journey ahead for better preparedness.
- Collaborated effectively with other crew members to provide seamless service, improving overall flight experience.
- Ensured safety regulations compliance for passenger security.
- Demonstrated adaptability by handling diverse tasks such as selling duty-free products, cabin cleaning, and meal serving successfully.
- Coordinated effectively with ground staff during boarding and deboarding processes ensuring minimal delays.
- Handled emergency situations calmly; administered first aid when necessary to ensure passenger wellbeing.
- Provided excellent service to passengers whilst ensuring their comfort and safety.
- Assessed emergency equipment and first aid kits ahead of travel.
- Met passengers at entrance, verified tickets and directed individuals to locations.
- Performed rigorous pre-flight security checks ahead of take off.
- Readied passengers for voyages with comprehensive safety talks and demonstrations.
- Ensured smooth operations with regular maintenance checks.
- Led team meetings, ensured clear communication amongst all members.
- Coordinated with other supervisors to maintain consistency across shifts.
- Worked closely with management to manage staff levels and allocate resources for production plans.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
Head waiter
Okku Dubai
Dubai, UAE
01.2009 - 02.2012
- Restaurant head waiter. Japanese and contemporary cuisine.
- Promoted special events at the restaurant resulting in increased bookings.
- Assisted in menu development for improved guest satisfaction.
- Ensured accurate orders by effectively communicating with kitchen staff.
- Communicated regularly with management regarding customer feedback and staff performance issues.
- Coordinated large party reservations to accommodate high-volume business periods.
- Implemented daily specials board, increasing variety of offerings.
- Increased customer satisfaction by delivering prompt, courteous service.
- Managed staff rota to ensure adequate coverage during peak hours.
- Followed food hygiene and safety procedures in line with requirements.
- Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.
- Liaised with bar and kitchen staff to maintain seamless customer service outputs and provide timely delivery of food and beverages.
- Managed new and existing reservations using computer software or applications.
- Encouraged repeat business by presenting clean and welcoming dining environment.
Education
High School - High school
Nyamhunga High school
Zimbabwe 01.2000 - 11.2004
Cabin crew license - Cabin crew
Emirates aviation
Dubai 02.2012 - 01.2025
Skills
- Active listening
- Communication
- Computer skills
- Customer service
- Interpersonal skills
- Leadership
- Management skills
- Problem-solving
- Passenger assistance competence
- In-Flight meal service proficiency
- Diplomacy tact
- Flight report preparation
- Luggage handling capabilities
- Passenger care principles
- Flight safety training
- Cross-Cultural sensitivity
- Familiarity with aviation regulations
- Physical stamina and agility
- Emergency evacuation training
- Communication proficiency
- Empathy towards passengers
- Initiative taking
- Resilience under pressure
- Passenger briefings expertise
- Equipment Maintenance
- Team Leadership
- Public speaking
- Budget management
- Regulatory compliance
- Process Improvement
- Calm and positive demeanour
- Special needs support
- Professional communication
- Parent relationship development
Languages
English
Fluent
Affiliations
- sports
Certification
Over the years with Emirates i have been awarded recognitions from Passengers and my work mates with various compliments and awards
References
References available upon request.
Timeline
Emirates Cabin crew supervisor
Emirates airline
03.2012 - 01.2025
Cabin crew license - Cabin crew
Emirates aviation
02.2012 - 01.2025
Head waiter
Okku Dubai
01.2009 - 02.2012
High School - High school
Nyamhunga High school
01.2000 - 11.2004
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