Zero & Wrike
Leofel Toledano
Receptionist Cum Administrative Assistant
Abu Dhabi,United Arab Emirates
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Administration Assistant
Touchline FZ LL (Media)
Abu Dhabi, United Arab Emirates
09.2013 - 08.2021
- Drafted agendas, recorded minutes and created documents for meetings.
- Produced highly accurate internal and external letters and memoranda.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Worked with supervisors and management to maintain status reports and update information for client projects.
- Recorded expenses and maintained accounting records.
- Prepared weekly employee work schedules for team members.
Training Course Coordinator
Haward Technology Middle East
Abu Dhabi, United Arab Emirates
12.2012 - 06.2013
- Handled [Number] calls per day to address customer inquiries and concerns.
- Conducted research, gathered information from multiple sources and presented results.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Collaborated with team members to achieve target results.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Developed and maintained courteous and effective working relationships.
Executive Assistant
Art Dozen Publishing Inc.
Bacolod City, Philippines
03.2009 - 10.2012
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Researched, proposed and implemented vendor agreements to decrease costs and improve services.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Medical Secretary
Riverside Medical Center
Bacolod City, Philippines
10.2006 - 01.2009
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Kept office equipment operating by troubleshooting breakdowns, performing preventive maintenance and coordinating repairs.
- Organized paperwork such as charts and reports for office and patient needs.
Education
Associate of Science - Nursing
Riverside College
Bacolod City, Philippines 06.2002 - 03.2006
Skills
Administration and management
Software
Timeline
Administration Assistant
Touchline FZ LL (Media)
09.2013 - 08.2021
Training Course Coordinator
Haward Technology Middle East
12.2012 - 06.2013
Executive Assistant
Art Dozen Publishing Inc.
03.2009 - 10.2012
Medical Secretary
Riverside Medical Center
10.2006 - 01.2009
Associate of Science - Nursing
Riverside College
06.2002 - 03.2006
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