Leona Mallace-Brown
Dubai
Summary
Results-driven Project Manager and Senior Business Analyst with 9+ years in digital and transformation project delivery. Thrives in dynamic, fast-paced environments, delivering large-scale projects on time while driving process improvements, risk mitigation, and cross-functional collaboration. Skilled at translating business requirements into actionable solutions and leveraging data-driven insights to optimize performance. Seeking to apply my hybrid expertise to lead digitalization and automation initiatives that create measurable business impact.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Project Manager
JPMorgan Chase & Co | Network Management Data & Analytics
07.2023 - 07.2025
- Successfully managed a $1M transformation project (20% of a $5M annual portfolio), delivering critical system enhancements to maintain business continuity and ensure regulatory compliance.
- Led a cross-functional team of 12 to deliver 14 releases and 22 digital enhancements across 13 of 19 application modules, automating 15% of business processes, strengthening risk controls, and reducing regulatory breaches across critical operations.
- Delivered a $600K GDPR-aligned data retention and destruction programme across all 19 business-critical applications modules, automating destruction processes, reducing manual effort by 80%, and achieving zero audit findings in the next compliance cycle.
- Designed and deployed an automated data destruction tool integrated with the enterprise scheduler, reducing 90% manual effort and significantly mitigating compliance exposure.
Senior Business Analyst (Contract)
JPMorgan Chase & Co | Network Management Data & Analytics
03.2022 - 07.2023
- Business Analyst on a $1.2M project launching an onboarding and risk aggregation application.
- Gathered and documented business and regulatory requirements, translating them into actionable system specifications, including UI/UX.
- Collaborated with developers and stakeholders to ensure accurate risk capture and reporting.
- Supported the automation of five previously manual processes, saving 30 hours per month and improving data accuracy.
- Solely led a $250K automation and data reconciliation initiative using Alteryx, eliminating manual processes and saving approximately 1.5 FTE in effort through end-to-end workflow automation.
Business Analyst
Euro Car Parks
10.2021 - 02.2022
- Gathered and documented requirements with board members for a system re-architecture, improving Parking Charge Notice accuracy by ~30% and reducing resource time by ~35%.
Lead Business Analyst (Contract/Perm)
Barclays | Wealth and Investments Technology
04.2016 - 09.2021
- Led requirement gathering and implementation for migrating Microsoft Dynamics CRM to Salesforce CRM and deploying Salesforce Marketing Cloud, ensuring seamless transition and improved marketing capabilities.
- Redesigned data feed architecture, implementing tactical and strategic solutions that significantly improved data management and operational efficiency.
- Defined the operating model and business requirements for a new investment platform, aligning processes with strategic objectives.
- Managed and mentored a team of Business Analysts, prioritising workload and fostering professional development.
- Facilitated requirement elicitation workshops, documented process flows, authored user stories, tracked sprints, and prioritised backlog based on business value.
- Acted as Agile Scrum Master, guiding developers through daily sprints, resolving blockers, and facilitating technical spikes.
- Developed technical specifications, including API and ETL mappings, ensuring alignment between business needs and technical implementation.
Education
MSC - Organisational & Social Psychology
University of Exeter
01.2015
BSC - Psychology
University of Central Lancashire
01.2014
Skills
- Project Planning
- Project Delivery
- Change, Risk (RAID), Stakeholder and Time Management
- Communication
- Leadership
- Problem Solving
- Collaborative Team Player
- Requirement Elicitation and Gathering
- UAT Testing and Delivery
- Business Process Flows
- Process Automation
- Data Analysis
Certification
- Prince 2 Foundation March 2016 ID: GR63038632LM
- Business Analyst Cert June 2017 Chartered Institute for IT
Hobbies and Interests
Travelling, Hiking, Reading, Painting/Drawing, Magazine Designing, Health/Fitness, Learning Spanish
Hobbies
Travelling
Hiking
Reading
Painting/Drawing
Magazine Designing
Health/Fitness
Learning Spanish
Languages
English
Bilingual or Proficient (C2)
Spanish
Elementary (A2)
Timeline
Project Manager
JPMorgan Chase & Co | Network Management Data & Analytics
07.2023 - 07.2025
Senior Business Analyst (Contract)
JPMorgan Chase & Co | Network Management Data & Analytics
03.2022 - 07.2023
Business Analyst
Euro Car Parks
10.2021 - 02.2022
Lead Business Analyst (Contract/Perm)
Barclays | Wealth and Investments Technology
04.2016 - 09.2021
BSC - Psychology
University of Central Lancashire
MSC - Organisational & Social Psychology
University of Exeter
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