LEONARD DACUMOS VILLANUEVA
Dubai
Summary
Driven professional with knack for strategic planning and team leadership, well-suited for Operations Manager role. Skilled in project management and process optimisation, with strong communication and problem-solving abilities. Ready to streamline operations and elevate organisational performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
OPERATIONS MANAGER / GENERAL MANAGER
ELITE SUPERSTAR HOME AND SHORT-TERM RENTAL SERVICES
Dubai
11.2022 - 11.2024
- Improved operational efficiency by streamlining processes and implementing strategic plans.
- Reduced overhead costs through efficient resource allocation and budget management.
- Led teams to achieve business objectives on time and within budget constraints.
- Created a collaborative work environment for positive team dynamics.
- Implemented quality control measures, enhanced product standards.
- Developed risk mitigation strategies, ensured business continuity during crises.
- Devised operational policies for regulatory compliance and best practices adherence.
- Optimised workflow procedures with strategic planning and team coordination.
- Coordinated cross-functional teams, achieved project milestones on schedule.
- Analysed performance metrics, identified areas for improvement in operations management.
- Directed safety protocols implementation, created safer workplace conditions.
- Encouraged innovative thinking in the team, fostered an environment of growth and development.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Led and managed administrative staff to maintain smooth daily operations.
Restaurant Supervisor
SAJIDA COMPANY (FURN AL DAYAA RESTAURANT)
Riyadh
08.2019 - 08.2021
- Leading front-of-house and back-of-house teams
- Handling Team Conflicts & Streamlining operations
- Handling POS and cashiering and petty cash
- Managing Inventory & Daily Sales
- Ensured smooth operation by effectively managing all front of house staff.
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Promoted positive dining experience with exceptional customer service skills.
- Managed inventory to avoid shortages and reduce waste.
- Ensured compliance with health and safety regulations to maintain a safe environment for both staff and customers.
- Coordinated daily restaurant operations, ensuring high quality service delivery at all times.
- Collaborated closely with kitchen staff to ensure consistent food quality and presentation for heightened guest satisfaction.
Warehouse Manager
NEW GOLDEN CITY BUILDERS & DEVELOPMENT CORP.
Manila
02.2017 - 07.2019
- Quickly responding to queries relating to invoices and payments
- Ensure accuracy of the facility’s inventory system by updating records of physical inventory totals, receipts, adjustments and returns
- Take delivery of all incoming materials and reconcile with purchase order
- Keep up-to-date records of receipts, records and withdrawals from the stockroom
- Operating mechanical and IT Systems
- Streamlined warehouse operations by implementing efficient inventory management systems.
- Coordinated incoming goods, ensuring accurate documentation and timely distribution.
- Managed supplier relations for seamless procurement processes.
- Supervised daily warehousing activities to ensure operational efficiency.
- Maintained clean work environment, promoting effective workflow and reducing hazards.
Storekeeper cum Data Controller
GRABELLO BUILDING CONTRACTOR & SERVICES
Manila
11.2016 - 02.2017
- Implementing IT processes and systems & Compliance with data
- Good keyboard skills, and able to quickly input and manipulate personal, financial and other related data
- Successfully delivered on tasks within tight deadlines.
- Carried out day-to-day duties accurately and efficiently.
Support Engineer
MICROBASE INCORPORATED
Manila
06.2015 - 10.2016
- Identifying hardware & Software Solutions
- Troubleshooting technical, network issues, diagnosing & repairing
- Installing & configuring hardware & software
- Identified potential risks in the IT infrastructure, preventing future issues from occurring.
- Introduced data backup strategies, ensuring critical business information was always safeguarded.
- Documented troubleshooting procedures for future reference.
- Diagnosed and resolved technical issues promptly with minimal downtime for end-users.
Education
Bachelor of Science - Computer Engineering
Nueva Vizcaya State University
PhilippinesSkills
- Basic Computer Troubleshooting
- Programming Language (TurboC, C)
- Matlab
- Visual Basic
- Adobe Applications
- Arduino Applications
- AutoCAD Architectural & Engineering designs
- POS and Cashiering
- Customer service
- Management skills
- Analytical ability
- Microsoft Word
- Excel
- Outlook
- Spreadsheet
- Computer applications
- Customer relationship management
- Logistics coordination
- Performance monitoring
- Warehouse Management System
- Leadership development
- Production scheduling
- Forecasting
- Leadership skills
- Client account management
- Strategic planning
- Project Management
- Bookkeeping
- Invoicing
- Customer relationship building
- Logistical planning
- Data analytics
- Strong IT
- Inventory management systems
Languages
Arabic
Elementary
English
Fluent
Certification
ONE DAY SAFETY AWARENESS ORIENTATION
GOLD MANSION PROJECT @ 260 F. Ramos Compound,
Brgy. Tambo Quirino Ave., Parañaque City
April 13, 2019
TIME AND STRESS MANAGEMENT TRAINING FOR AN EFFECTIVE AND
IMPROVED JOB PERFORMANCE
6th Floor, Casmer Building, 195 Salcedo St. Legaspi Village, Makati City
September 12, 2015
JEZKA CONSTRUCTION CORPORATION
Filinvest II, Batasan Hills, Quezon City
April 21, 2014 – May 28, 2014
IN-SERVICE TRAINING AND WORKSHOP IN GOOGLE SKETCH-UP AND
ADOBE PHOTOSHOP
Engineering Computer Laboratory, Nueva Vizcaya State University
Bambang, Nueva Vizcaya
February 21, 2015
3rd NORTHERN LUZON STUDENT CONGRESS IN INFORMATION
TECHNOLOGY EDUCATION
Sacred Heart Center, Saint Mary’s University
Bayombong, Nueva Vizcaya
February 27, 2015
BASIC NETWORK ENGINEERING
Aula Maria Hall, Apo Pilo Building, Saint Mary’s University
Bayombong, Nueva Vizcaya
August 22, 2014
ANDROID APPLICATION DEVELOPMENT SEMINAR-WORKSHOP
Engineering Computer Laboratory, 2nd floor, Engineering Building
Bambang, Nueva Vizcaya
September 6, 2014
References
References available upon request.
Timeline
OPERATIONS MANAGER / GENERAL MANAGER
ELITE SUPERSTAR HOME AND SHORT-TERM RENTAL SERVICES
11.2022 - 11.2024
Restaurant Supervisor
SAJIDA COMPANY (FURN AL DAYAA RESTAURANT)
08.2019 - 08.2021
Warehouse Manager
NEW GOLDEN CITY BUILDERS & DEVELOPMENT CORP.
02.2017 - 07.2019
Storekeeper cum Data Controller
GRABELLO BUILDING CONTRACTOR & SERVICES
11.2016 - 02.2017
Support Engineer
MICROBASE INCORPORATED
06.2015 - 10.2016
Bachelor of Science - Computer Engineering
Nueva Vizcaya State University
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