LERMA MANACAP
Sharjah
Summary
Results-driven Office Administrator with extensive experience in office management, executive support, HR coordination, and procurement operations. Proven ability to coordinate schedules, manage correspondence, and oversee procurement processes. Skilled in streamlining office functions to maintain smooth operations. Known for building positive relationships with clients, suppliers, and internal teams while upholding high levels of organization and professionalism.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Executive Secretary /Office Administrator / Purchaser / Accounting Support
Eco-Polymer Plastic Materials Trading
02.2017 - Current
- Manage Administrative Operations: Supervise office functions, including supply management, recordkeeping, and petty cash handling, ensuring seamless daily operations.
- Streamline Communication: Coordinate correspondence, resolve customer inquiries, and facilitate efficient information exchange across stakeholders.
- Optimize Executive Support: Schedule meetings, record minutes, arrange travel plans, and maintain comprehensive schedules for senior executives.
- Lead Procurement and Delivery Processes: Prepare invoices and purchase orders via Oracle, collaborate with UK-based suppliers, and manage stock levels to ensure timely deliveries.
Career Transition & Personal Development
N/A
07.2016 - 02.2017
- Researching and applying for senior-level office roles that capitalize on my years of experienced in office management.
- Enhancing Microsoft Office applications and learning CRM software through free online courses.
- Increasing typing speed through structured daily practice.
Human Resources Executive / Administrative Officer / Secretary
Al Reem International Construction LLC
12.2015 - 07.2016
- Facilitated Staff Development: Organized training sessions, workshops, orientations, and conducted exit interviews to enhance employee engagement and performance.
- Managed HR Operations: Monitored staff attendance, performance, and payroll processing while ensuring timely and organized recruitment and selection processes.
- Advised on Personnel Matters: Provided recommendations on disciplinary actions, performance improvement, and adherence to workplace policies to maintain a positive work environment.
Administrative Staff / HR Officer / Document Controller / Secretary
Al Madina Recruitment
12.2013 - 12.2015
- Customer & Employee Communication: Addressed inquiries, resolved complaints, and communicated essential information to customers and staff, ensuring smooth operations and positive relationships.
- Document & Records Management: Managed and organized office records, transactions, and documents, maintaining an efficient and up-to-date filing system.
- Embassy Coordination: Facilitated visits to the embassy, addressing administrative issues and ensuring the timely resolution of documentation concerns.
- Recruitment & Interview Coordination: Assisted in staff recruitment by screening and coordinating interviews, ensuring the selection of qualified candidates for open positions.
Executive Sales and Marketing / Administration Officer
Crystal Palace Hotel
11.2010 - 12.2013
- Developed and Maintained Client Relationships: Established and nurtured relationships with hotel prospects, selling rooms and providing continuous support, information, and guidance to ensure client satisfaction and loyalty.
- Market Analysis and Strategy: Identified target markets and analyzed current market trends, devising and implementing strategic plans to meet customer demands and maximize sales.
- Campaign Management and Budget Control: Managed promotional activities, monitored marketing campaigns for proper execution, and ensured that marketing activities remained within budget.
Education
Bachelor of Science - Commerce Major in Management
University of San Jose Recoletos (USJR)
Cebu, PhilippinesSkills
- Effective communication
- Multi-tasking
- Office management
- CRM Tools
- Proficient in Microsoft Office
- Collaborative teamwork
- Travel coordination expertise
- Accounting Support
- Document organization
- Effective multitasking
- Oracle JD Edwards Enterprise
- Master calender management
Certification
- IELTS General Training, British Council, Sharjah, UAE, 10/2024
- Educational Credential Assessment from World Education Services (WES), Canada
Accomplishments
- Managed daily office operations, improving administrative efficiency by 30%.
- Scheduled and coordinated over 100 executive meetings and travel plans with zero conflicts.
- Implemented a structured digital filing system, reducing retrieval time and paper usage.
- Enhanced communication between departments, accelerating task completion.
- Processed purchase orders and monitored supply inventory, cutting costs by 10%.
Languages
English
Timeline
Executive Secretary /Office Administrator / Purchaser / Accounting Support
Eco-Polymer Plastic Materials Trading
02.2017 - Current
Career Transition & Personal Development
N/A
07.2016 - 02.2017
Human Resources Executive / Administrative Officer / Secretary
Al Reem International Construction LLC
12.2015 - 07.2016
Administrative Staff / HR Officer / Document Controller / Secretary
Al Madina Recruitment
12.2013 - 12.2015
Executive Sales and Marketing / Administration Officer
Crystal Palace Hotel
11.2010 - 12.2013
Bachelor of Science - Commerce Major in Management
University of San Jose Recoletos (USJR)
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