Lerma Manacap
Administrative Professional
Sharjah,Sharjah
Summary
Meticulous and results-driven Administrative Professional with extensive experience in office management, executive support, HR coordination, and procurement operations. Skilled in coordinating schedules, managing correspondence, and overseeing procurement processes. Strong background in streamlining office functions and maintaining smooth operations. Ability to build positive relationships with clients, suppliers, and internal teams while maintaining high levels of organization and professionalism.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Executive Secretary to the General Manager/Admin/Purchaser
Eco-Polymer Plastic Materials Trading
Sharjah
02.2017 - Current
- Manage Administrative Operations: Supervise office functions, including supply management, record-keeping, and petty cash handling, ensuring seamless daily operations.
- Streamline Communication: Coordinate correspondence, resolve customer inquiries, and facilitate efficient information exchange across stakeholders.
- Optimize Executive Support: Schedule meetings, record minutes, arrange travel plans, and maintain comprehensive schedules for senior executives.
- Lead Procurement and Delivery Processes: Prepare invoices and purchase orders via Oracle, collaborate with UK-based suppliers, and manage stock levels to ensure timely deliveries.
Human Resources Executive cum Administrative Officer cum Secretary
Al Reem International Construction LLC
Abu Dhabi
01.2016 - 07.2016
- Facilitated Staff Development: Organized training sessions, workshops, orientations, and conducted exit interviews to enhance employee engagement and performance.
- Managed HR Operations: Monitored staff attendance, performance, and payroll processing while ensuring timely and organized recruitment and selection processes.
- Advised on Personnel Matters: Provided recommendations on disciplinary actions, performance improvement, and adherence to workplace policies to maintain a positive work environment.
- Coordinated Administrative Support: Managed general office duties, including answering calls, filing, preparing meeting materials, arranging executive travel, and drafting reports to ensure smooth operations.
Administrative Staff cum HR Officer cum Document Controller cum Secretary
Al Madina Recruitment
Abu Dhabi
12.2013 - 12.2015
- Customer & Employee Communication: Addressed inquiries, resolved complaints, and communicated essential information to customers and staff, ensuring smooth operations and positive relationships.
- Document & Records Management: Managed and organized office records, transactions, and documents, maintaining an efficient and up-to-date filing system.
- Embassy Coordination: Facilitated visits to the embassy, addressing administrative issues and ensuring the timely resolution of documentation concerns.
- Recruitment & Interview Coordination: Assisted in staff recruitment by screening and coordinating interviews, ensuring the selection of qualified candidates for open positions.
Executive Sales and Marketing cum Administration Officer
Crystal Palace Hotel
Doha
11.2010 - 03.2013
- Developed and Maintained Client Relationships: Established and nurtured relationships with hotel prospects, selling rooms and providing continuous support, information, and guidance to ensure client satisfaction and loyalty.
- Market Analysis and Strategy: Identified target markets and analyzed current market trends, devising and implementing strategic plans to meet customer demands and maximize sales.
- Campaign Management and Budget Control: Managed promotional activities, monitored marketing campaigns for proper execution, and ensured that marketing activities remained within budget.
- Reporting and Performance Tracking: Prepared detailed reports by collecting, analyzing, and summarizing data, providing daily progress updates to direct management.
VM Marketing
Minglanilla
08.2008 - 08.2010
Robinson's Supermarket (Cebu)
Cebu City
07.2007 - 07.2008
Virgil's Pawnshop
Talisay City
06.2004 - 06.2007
Education
Bachelor of Science - Commerce Major in Management
University of San Jose Recoletos (USJR)
01.2004
Certified Professional Caregiver -
Filipino Institute
04.2025
Skills
- Scheduling & Calendar Management
- Document Preparation
- File Management
- Customer Relationship Management (CRM) Software
- Personal Care Assistance
- Medication Management
- Patient Mobility Assistance
- Healthcare Documentation & Reporting
- Active Listening
- Emotional Support
- MS Office
- Attention to detail
- Critical and Analytical Skills
- Time Management Skills
- Adaptability & flexibility
- Strong Verbal and Written communication
Certification
- IELTS General Training, British Council, Sharjah, UAE, 10/01/24
- Educational Credential Assessment from World Education Services (WES) - Canada
- Certified Professional Caregiver (UAE Government Certified), Filipino Institute, Sharjah, UAE, 01/01/23
- Basic Life Support (BLS) Training, Safeway Health Care and Ambulance Management LLC & American Safety and Health Institute, Dubai, UAE, 10/01/23
Languages
English
Earlier Experience
- VM Marketing, Minglanilla, Cebu, Philippines, 08/24/08, 08/07/10
- Robinson's Supermarket (Cebu), Cebu City, Cebu, Philippines, 07/20/07, 07/12/08
- Virgil's Pawnshop, Talisay City, Cebu, Philippines, 03/01/04, 06/01/07
Timeline
Executive Secretary to the General Manager/Admin/Purchaser
Eco-Polymer Plastic Materials Trading
02.2017 - Current
Human Resources Executive cum Administrative Officer cum Secretary
Al Reem International Construction LLC
01.2016 - 07.2016
Administrative Staff cum HR Officer cum Document Controller cum Secretary
Al Madina Recruitment
12.2013 - 12.2015
Executive Sales and Marketing cum Administration Officer
Crystal Palace Hotel
11.2010 - 03.2013
VM Marketing
08.2008 - 08.2010
Robinson's Supermarket (Cebu)
07.2007 - 07.2008
Virgil's Pawnshop
06.2004 - 06.2007
Bachelor of Science - Commerce Major in Management
University of San Jose Recoletos (USJR)
Certified Professional Caregiver -
Filipino Institute
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