Lesley Mandivenga

Built and maintained strong client relationships, delivering tailored recruitment solutions.

180 Recruitment Process, Head Hunting for Senior Management and Executive search.

Recruited top talent via LinkedIn, networking events, social media and targeted headhunting techniques

Conducted preliminary interviews, reviewed resumes, and assessed candidate suitability.

Organised and facilitated interviews, coaching candidates to maximise potential during selection process

• Evaluated company performance reports to identify personnel inefficiencies.
• Reduced staff turnover through improved training and incentive schemes.

Led job offer discussions and provided onboarding assistance to ensure smooth candidate transitions

Ensured compliance with UAE employment laws while maintaining precise and detailed recruitment records

Mentored junior consultants and directed team initiatives to successfully reach recruitment goals

• Implemented tailored HR learning initiatives for 400 employees in 446-room hotel
• Worked alongside property leaders to fulfil organisational objectives with HR Manager support
• Implemented updated COVID-19 protocols in alignment with Marriott Commitment to Clean standards
• Secured successful outcomes in both Virtual Brand Stand Audit and ISO 22000:2018 Certification Audit
• Creating and organizing a 3-day Orientation for the new joiners, covering basics about Habtoor, Marriott International, UAE laws and regulations, company policies, etc
• Managed payroll, recruitment, and government relations during colleagues' holidays
• Assisted in organising career fairs and recruitment events with senior recruitment staff
• Enhanced retention rates using effective recruitment initiatives
• Led recruitment drives for talent acquisition.

• Coordinated training calendar creation and implementation for over 300 hotel colleagues
• Specialised in training employees from various departments in hospitality skills
• Chaired multi-departmental Quality Committee to boost guest satisfaction
• Led task force implementing Quality Committee initiatives
• Supervised Human resources in dynamic property environment
• Collaborated with HR Executives to enforce property standards

• Oversaw day-to-day running of 178 apartments for 400+ ambassadors
• Coordinated with external contractors to swiftly address management complaints
• Monitored budgets and controlled costs to ensure financial efficiency
• Compiled insightful accommodation documents for HR

• Managed operations with 33 associates across 172 residential apartments
• Delegated tasks and briefed staff on shift requirements to meet KPIs.
• Evaluated employee performance
• Managed budgeting

• Rooms Management Training
• Completed training in housekeeping and front office management
• Completed Marriott Voyager Programme, developing leadership in hospitality industry
• Managed over 50 customer calls per day', or "Increased customer satisfaction by 23%" in first quarter.