Summary
Overview
Work History
Education
Skills
Timeline
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LESLEY UNLAYAO

LESLEY UNLAYAO

VIP Waitress
Dubai

Summary

Interested in exploring new opportunities and taking my career to the next level. With a strong desire to learn and grow, I am excited to bring my skills and dedication to a dynamic and forward-thinking organization. Throughout my career, I have demonstrated my ability to adapt quickly, take on new challenges, and deliver results. I am a fast learner who thrives in a fast-paced environment and is always eager to expand my knowledge and skillset. I am confident that my strong work ethic, attention to detail, and willingness to be trained will make me a valuable asset.

Overview

8
8
years of professional experience
2
2
Languages

Work History

VIP Waitress

Dream Restaurant
11.2021 - Current
  • Contributed to increased sales by upselling premium beverages, appetizers, entrees, and desserts.
  • Exceeded performance targets consistently, contributing to the overall success and profitability of the venue.
  • Prepared detailed bills for guests with an understanding of various payment options such as cash or credit card transactions.
  • Promoted venue offerings with up-to-date knowledge of menu items, specials, and entertainment events.
  • Enhanced customer experience by providing personalized and attentive service to VIP guests.

Restaurant Hostess

Tipsy Lion
04.2021 - 09.2021
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Checked in with servers to confirm preparedness before seating customers.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.

Hostess Cum Cashier

Wyndham Dubai Marina
01.2021 - 04.2021
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Pool and Beach Waitress

W Dubai The Palm
10.2019 - 01.2021
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

Restaurant Supervisor

The Kushi Bar
06.2016 - 05.2018
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Monitored health and safety standards to maintain a clean, safe working environment.

Education

Bachelor's Degree in Hotel & Restaurant Management -

Institute of Creative And Computer Technology
04.2001 -

Skills

Guest Relations

Strong teamwork

Order Accuracy

Reservation Management

Stress Tolerance

Fine dining etiquette

High-volume dining

Timeline

VIP Waitress

Dream Restaurant
11.2021 - Current

Restaurant Hostess

Tipsy Lion
04.2021 - 09.2021

Hostess Cum Cashier

Wyndham Dubai Marina
01.2021 - 04.2021

Pool and Beach Waitress

W Dubai The Palm
10.2019 - 01.2021

Restaurant Supervisor

The Kushi Bar
06.2016 - 05.2018

Bachelor's Degree in Hotel & Restaurant Management -

Institute of Creative And Computer Technology
04.2001 -

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LESLEY UNLAYAOVIP Waitress