Lesley Namondo Beckley
Abu Dhabi
Summary
Proven to enhance guest experiences through effective collaboration and multitasking, I excelled at Asia Asia Restaurant by implementing upselling techniques and maintaining high standards of service. Skilled in safe food handling and possessing a warm, friendly demeanor, I consistently contributed to a positive dining atmosphere, achieving notable customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waitress
Asia Asia Restaurant /lounge
10.2021 - Current
- Greeted quests once they get into the restaurant.
- Assisted hostesses in sitting our guests and presented menus to the quests.
- introduced my self to the quests and let the quest know I will be taking care of them and making them feel at home.
- Took food and beverage orders from the quests and enquire from the quests about food allergies, and explained the menue to the quests so they can understand more better.
- Engaged in suggestive selling and other sales techniques.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Communicated Costumers orders using ordering procedures.
- Ensure the quests drinks and food orders are delivered on time.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Collaborated with other dining room and bar staffs to facilitate efficient service.
- Checked on quests at various time intervals to ensure their needs are being met.
- Checked dining area supplies of linens, wrapped silverware,chop sticks and replenished low stock.
- Worked together with my team and managers to ensure the smooth running of the restaurant.
- Attended daily briefings organized by restaurant manager to ensure our duties are carried out successfully and our quests are satisfied with our service.
- Trained with order staff members by the training manager and chefs about food, wine, drinks and sequence of service of the restaurant.
- Communicated the various discounts at the restaurant and gave bills to the quests when they requested.
- Gave my guests smiles and wished them farewell when they are leaving the restaurant and assisted them take a couple of photos when they needed.
- Prepared tables immediately after quests leaves and ensured tables are cleaned and organized.
Food Server Assistant
Smoking Doll - Thai Restaurant
01.2019 - 01.2020
- Maintained a clean and organized dining area for improved guest experience.
- Welcomed quest with a smile and greeted guests when they got into the restaurant.
- Collaborated with kitchen staff to ensure timely delivery of meals, resulting in higher customer satisfaction ratings.
- Assisted the waiters to deliver quest orders on time.
- Demonstrated strong multitasking abilities by managing multiple tables simultaneously without compromising attention to detail or customer satisfaction.
- Handled special dietary requirements gracefully, ensuring satisfied guests with specific needs.
- Supported waitstaff with table setting and clearing, enabling them to focus on attentive customer service.
- Resolved customer complaints professionally and efficiently, contributing to an environment of excellent hospitality experiences.
- Received positive feedback from customers for friendly demeanor and attentiveness to their needs.
- Worked closely with servers to accommodate large parties effectively while maintaining quality service for all guests during peak hours.
- Promoted upselling techniques among fellow servants leading to increased average check size per table.
- Processed payments and provided receipts to establish proof of transaction.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
Education
Bachelor Of Education - Educational Psychology
University of Buea
Cameroon02.2017
Skills
- Greeting guests
- Team Collaboration
- Strong multitasking
- Order Taking
- Cash Handling
- Safe Food Handling
- Handling Complaints
- Menu Recommendations
- Menu Memorization
- Table Bussing
- Upselling techniques
- Allergy awareness
- Table setting knowledge
- Food and beverage pairings
- Wine Knowledge
- Warm and Friendly
- Adaptable and Flexible
- Excellent Communication
- Problem-Solving
- Attention to Detail
- Time Management
- Cleaning and sanitizing
Certification
Essential food safety training (EFST) certificate
Languages
English
Bilingual or Proficient (C2)
French
Intermediate (B1)
Nationality
Cameroon
Interests
Sports
Traveling
Cooking
Timeline
Waitress
Asia Asia Restaurant /lounge
10.2021 - Current
Food Server Assistant
Smoking Doll - Thai Restaurant
01.2019 - 01.2020
Bachelor Of Education - Educational Psychology
University of Buea
Essential food safety training (EFST) certificate
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