Lessly Ann Bergado
Dubai,UAE
Summary
Reliable and personable hospitality professional with over 15 years of experience in customer-facing roles across leading establishments in Dubai. Highly skilled in front-of-house operations, guest relations, administrative support, and office systems. Known for maintaining a calm, courteous, and professional demeanor in fast-paced environments. Adept at handling guest inquiries, managing bookings, and supporting day-to-day administrative functions.
Overview
12
12
years of professional experience
2009
2009
years of post-secondary education
1
1
Certification
Work History
F&B Supervisor
Holiday Inn & Suites Dubai Science Park
Dubai
10.2024 - 04.2025
- Welcomed and assisted guests, ensuring a high standard of service at all times.
- Managed front-of-house presence, ensuring smooth daily operations.
- Handled inquiries and complaints professionally and effectively.
- Maintained scheduling, documentation, and ensured the work area was clean and organized.
Team Leader
Somiya Lounge and Restaurant
Dubai
12.2021 - 10.2024
- Oversaw guest service and coordinated front desk activities.
- Managed email communications, bookings, and guest feedback.
- Provided administrative support including payroll coordination and HR follow-up.
- Ensured smooth communication between departments.
Team Leader
FIVE Hotels and Resorts
Dubai
11.2018 - 12.2021
- Provided reception-style service in a luxury hospitality environment.
- Handled guest check-ins, bookings, and service queries.
- Processed transactions and managed internal documentation and records.
Senior Waitress
Dubai International Airport
Dubai
01.2013 - 01.2017
- Delivered high-level guest service in a high-traffic environment.
- Monitored inventory and communicated effectively with supervisory staff.
- Supported junior team members and assisted with daily operational paperwork.
Education
BS - Hotel and Restaurant Management
Lyceum of the Philippines University
Skills
- Reception & Front Desk Operations
- Customer Service Excellence
- Phone & Email Correspondence
- Reservation & Booking System (SEVEN ROOMS, SERVME)
- Administrative Support
- Microsoft Office Suite
- Time Management & Organization
- Communication & Teamwork
Certification
- PIC Advanced Certification, 01/01/23
- Basic Food Safety Training, 05/01/22
References
References available upon request.
Timeline
F&B Supervisor
Holiday Inn & Suites Dubai Science Park
10.2024 - 04.2025
Team Leader
Somiya Lounge and Restaurant
12.2021 - 10.2024
Team Leader
FIVE Hotels and Resorts
11.2018 - 12.2021
Senior Waitress
Dubai International Airport
01.2013 - 01.2017
BS - Hotel and Restaurant Management
Lyceum of the Philippines University
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