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Lester Julio Almeida
Dubai
Summary
Highly skilled and results-oriented event management professional with a successful track record of executing strategic delivery plans for events. With expertise in event planning and marketing, I love creating impactful experiences that align with organizational objectives. My expertise lies in establishing clear timelines and priorities, ensuring seamless coordination and successful event execution.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Event Manager
VaR - Value Research & Media
Frankfurt
06.2022 - Current
- Developed and implemented events and webcasts across Europe
- Managed administrative logistics of events planning, event booking, and event promotions.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Coordinated with sales and marketing teams to publicize and promote events.
- Produced detailed proposals for events to document timelines, suppliers and budgets.
- Prepared invitations to send out to guest lists.
- Developed and implemented successful marketing plans to generate event revenue.
- Developed and distributed event surveys to gather feedback and assess event success.
- Oversaw event registration process by collecting and tracking attendee information.
- Onboarding and communicating with event partners to deliver an excellent event experience.
- Conducted speaker briefings and technical checks with event partners.
Call Centre Operator
EFS Facilities Services
Dubai
06.2012 - 12.2023
- Worked on CAFM systems to log and report customer complaints and requests.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer calls and emails to answer queries about maintenance and facility services.
- Resolved customer complaints with a 90% satisfaction rating.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Escalated high-priority tasks and emergencies to managers and site supervisors.
Wedding Event Coordinator
Zinc Ocasions
Manchester
01.2010 - 07.2023
- Assisted with vendor contracts, negotiating rates and terms with wedding suppliers.
- Oversaw setup and breakdown of wedding decorations and supplies.
- Liaised between wedding venues, vendors and engaged couple to help plan and deliver successful event.
- Established and managed communications with vendors, confirming service and supply delivery.
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
- Coordinated transportation and parking arrangements for guests and vendors.
- Coordinated travel and accommodations for event attendees.
Coordinator
Chowgule Education Society
Goa
02.2016 - 05.2022
- Coordinated and organized program events, workshops, and seminars.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Arranged availability of audio-visual equipment, transportation and displays for various types of events.
- Brainstormed and implemented creative event concepts and themes.
- Designed and implemented efforts to publicize events and promote sponsorships.
- Coordinated venue and catering arrangements, speaker and attendee liaison and material distribution for meetings and events.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Administrative functions such as schedule management and protocols for programs including registration activities.
- Managed communications and leads through digital and social media channels.
Education
Master of Science - Event Management
University of Salford
Manchester 09.2010 - 12.2011
BBA - Tourism And Travel Management
Don Bosco College, Goa University
India 06.2007 - 06.2010
Skills
Event sales
undefinedSoftware
SAP CRM
Asana
Mailchimp
Canva
Microsoft Project
Timeline
Event Manager
VaR - Value Research & Media
06.2022 - Current
Coordinator
Chowgule Education Society
02.2016 - 05.2022
Call Centre Operator
EFS Facilities Services
06.2012 - 12.2023
Master of Science - Event Management
University of Salford
09.2010 - 12.2011
Wedding Event Coordinator
Zinc Ocasions
01.2010 - 07.2023
BBA - Tourism And Travel Management
Don Bosco College, Goa University
06.2007 - 06.2010
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