Levionne Jude
Dubai,UAE
Summary
Team Leader with 9 years of experience in Operations environments. Analyses KPIs and implements service enhancements. Engaging and motivational leader, skilled at training and coaching high-performing employees. Focused & well-known for providing exciting product demonstrations and convincing leads to purchase. Detailed, quick-paced and true team player. Pursuing new sales-driven role with opportunity to apply hardworking attitude and dedicated nature.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Team Leader, Sales Operations
Aster Group
Dubai, UAE
12.2020 - Current
- Resolved employee relations issues and navigated disciplinary proceedings.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Set and monitored weekly targets for operational team to increase product sales and revenue.
- Minimized response time to resolve orders on hold by liaising with other departments.
- Implemented and documented standard operating procedures to comply with audit and safety requirements.
- Drove team to consistently exceed critical Key Performance Indicator Cancellation targets by up to 3% .
- Increased in daily delivery percentage to 95%.
- Create weekly, monthly and quarterly reports for analysis of various activities including call
centre/ Sales/ Returns/ Cancellations/ Complaints. - CPD optimization's.
- PO & TO processing.
- Handled day-to-day shipping and receiving, typically overseeing more than 1200 packages per day.
- Monitor and fulfillment of orders.
- Ensure key metrics like Delivery TAT & complaints resolution minimal.
- Activation and implementation of new projects. (Darkstores)
Supervisor
Tech Mahindra
Pune, India
04.2013 - 10.2020
- Guided and coached staff to achieve individual growth and sales production targets.
- Built customer retention and satisfaction by delivering top-quality service.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Maintained clean, organized working areas to create positive, productive environments with minimal risk.
- Provided subject matter expertise on all company offerings.
- Train and overlook onboarding new hires.
- New process implementations.
- Coaching.
- Call quality and feedback.
- Client communication specialist.
Education
Bachelor of Commerce - Marketing
Pune University
Pune 06.2013 - 04.2016
Postgraduate Degree - Marketing
MIT school of Business
Pune Skills
- Logistical planning
- Production reporting
- Strategic planning
- Operational support
- Supply negotiation
- Supply Chain Management
- Fluent in English/Hindi/Marathi
- Employee relations and conflict resolution
Languages
English
Native
Hindi
Fluent
Timeline
Team Leader, Sales Operations
Aster Group
12.2020 - Current
Bachelor of Commerce - Marketing
Pune University
06.2013 - 04.2016
Supervisor
Tech Mahindra
04.2013 - 10.2020
Postgraduate Degree - Marketing
MIT school of Business
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