LEYILA ABDELHADI
sharjah
Summary
Customer Service Representative with experience in handling enquiries, resolving issues and maintaining positive customer relations. Responds quickly and accurately to service requests, processes orders and upgrades and uses feedback to improve service standards. Delivers courteous communication and consistent support for customer satisfaction.
Overview
4
4
Languages
3
3
years of professional experience
Work History
Receptionist
YASMIN MEDICAL CENTER
ABUDHABI
03.2025 - 03.2026
- Provided professional customer service, creating positive first impressions that enhanced business reputation.
- Welcomed guests and clients warmly, contributing to a positive atmosphere.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Responded to enquiries from clients, vendors and members of public.
- Supported guests with immediate, knowledgeable assistance for diverse needs.
- Maintained a tidy and welcoming reception area, upholding company standards for cleanliness.
- Maintained organised and tidy reception area daily, ensuring a professional appearance.
- Carried out basic day-to-day administrative tasks to support staff needs.
Customer Service Representative
GOLD MINI MARKTING
RAS AL KHIMA, UAE
01.2023 - 01.2024
- Maximised customer satisfaction by resolving service issues promptly.
- Resolved customer service enquiries efficiently, ensuring accurate information delivery and timely solutions.
- Built rapport with customers through courteous and professional communications.
- Analysed customer surveys and feedback to implement corrective actions, enhancing service quality and customer satisfaction.
- Processed and issued product orders and service upgrades for customers.
Education
Certificate of Higher Education - MARKTING
TEKUR ANBESSA
adiss abeba.ETHIOPIA01-2019
Skills
- Reception management
- Front desk operations
- Appointment scheduling
- Call handling
- Customer service
- Client communication
- Customer relations
- Client support
- Clear communication
- Attention to detail
- Professional attitude
- Active listener
- Active listener
Languages
English
Advanced
C1
Arabic
Proficient
C2
Urdu
Intermediate
B1
Afrikaans
Proficient
C2
Interests
- READING BOOK
LEYILA ABDELAHDI AHIMED
- VISA TYPE own visa
Timeline
Receptionist
YASMIN MEDICAL CENTER
03.2025 - 03.2026
Customer Service Representative
GOLD MINI MARKTING
01.2023 - 01.2024
Certificate of Higher Education - MARKTING
TEKUR ANBESSA